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Dynamics 365 Customer Service pricing

  • Dynamics 365 Customer Service Professional
  • Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service Professional

€42.20

Per user/month

Dynamics 365 Customer Service Enterprise

€80.10

Per user/month

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Dynamics 365 Customer Service Professional

Dynamics 365 Customer Service Enterprise

Dynamics 365 Customer Service
Unlimited named users
Case management
Knowledge management
Mobile
Unified service desk
Embedded intelligence
Context-driven suggestions
Service gamification
Analytics and KPI reporting
Leads (creation only)
Multisession support
Microsoft Power BI1
Portals
Customisation and extensibility2
Application customisations
Limited
Custom applications3 (Microsoft Power Apps)
Workflow automation4 (Microsoft Power Automate)
Microsoft 365 integration
Outlook
Exchange
Excel
OneDrive/SharePoint
OneNote
Add-in capabilities
Digital messaging2
Add-on only
Chat2
Add-on only
Included
Requires separate add-in licence

1 Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI licence may be required to configure access to the content.

2 For more information, please see the Dynamics 365 Licensing Guide.

3 Applies to customer applications within the same environment as the Dynamics 365 application.

4 Applies to Flows that map to the context of the Dynamics 365 application.

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