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Use the power of social media to create real business results

Put social listening and engagement at the fingertips of your sales teams, customer service agents, brand marketers, and anyone interacting with customers. Gather insights, meet customers on the channel of their choice, and build a trusted social presence with Microsoft Social Engagement.

Engage with customers through social media

Connect with customers

Empower your organization

Create results


Build your brand

Measure brand reputation

Receive alerts and notifications

Analyze conversations

Grow and manage your community

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Understand and address customer needs screenshot

Understand and address customer needs

Support customers through social

Deliver intelligent care

Identify service issues

Track team performance


Sell more effectively

Build credibility

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Identify purchase intent

Engage with your network

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Empower employees with social intelligence

Filter out the noise

Improve customer insight

Work smarter


Connect to customers with Microsoft Social Engagement

Bremont logo

Bremont uses intelligent social solutions to improve customer service.

WATCH VIDEO 
Hamburg Port Authority logo

Hamburg Port Authority is building community through social engagement.

READ STORY 
RIGI Bahn

RIGI Bahn gets closer to guests with social insights.

WATCH VIDEO 

Unlock the social capabilities of Dynamics 365

Microsoft Social Engagement is included with the following Dynamics 365 applications, the Customer Engagement Plan, and the Dynamics 365 Plan.
Applications Sales

Dynamics 365 for Sales

Applications Marketing

Dynamics 365 for Marketing

Applications Customer Service

Dynamics 365 for Customer Service

Applications Field Service

Dynamics 365 for Field Service

Applications Project Service Automation

Dynamics 365 for Project Service Automation


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