Capabilities
What can you do with Dynamics 365?
Discover how to become more agile, data-driven, and innovative with flexible, AI-powered applications that adapt to your needs.
- Bring all your business data together with flexible applications that work with your existing systems. Automate repetitive business processes with AI and autonomous agents and enhance customer interactions using tools that support every business function. AI-powered insights help you connect data across apps, giving you a clearer view of your business so you can make smarter decisions and improve outcomes across teams.
- Connect with your other Microsoft products to simplify data sharing between systems and processes. Manage data in real time, track customers, and streamline workflows with Copilot in Dynamics 365 apps, helping you to connect your business data with everyday tools like Microsoft Teams and Outlook. With low-code tools that connect smoothly to Dynamics 365, even non-developers can automate workflows, build custom apps, and turn ideas into action.
- A flexible, scalable architecture supports growth, making it easy to add new features. Automate tasks like work orders, lead scoring, contract management, scheduling, and project tracking with customizable workflows. Stay agile and ready for the future with built-in AI, advanced analytics, and the Internet of Things.
- Transform business processes and scale individual impact with Copilot embedded in Dynamics 365 apps and agents that work alongside employees to help make faster decisions, optimize operations and better engage customers. Get started with agents pre-built for Dynamics 365 and Microsoft 365 applications, or create custom agents for any process using Copilot Studio.
Products
Build your own personalized Dynamics 365 solution
Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—to create a comprehensive solution that connects your entire business.
Dynamics 365 Sales
Close deals faster and improve team productivity with a trusted AI-first sales solution.
Dynamics 365 Customer Insights
Strengthen customer connections by using AI to create personalized experiences based on data.
Dynamics 365 Customer Service
Resolve issues faster and deliver exceptional AI-powered service with automation and autonomous agents.
Dynamics 365 Contact Center
Deliver personalized, efficient customer engagement across every channel with AI and autonomous agents.
Dynamics 365 Field Service
Empower frontline workers with AI to streamline workflows, boost efficiency, and deliver proactive service.
Dynamics 365 Supply Chain Management
Proactively navigate disruption with a flexible, collaborative, connected supply chain powered by AI.
Dynamics 365 Finance
Assess the health of your business, improve financial controls, and make faster, insight-fueled decisions.
Dynamics 365 Commerce
Deliver connected, personalized buying experiences with help from AI.
Dynamics 365 Project Operations
Improve collaboration, visibility, and agility across projects to improve outcomes.
Dynamics 365 Human Resources
Optimize HR programs and improve the workforce experience with an adaptable solution that grows with you.
Dynamics 365 Business Central
Connect finance, sales, service, and operations to work smarter, adapt faster, and perform better.
Dynamics 365 Sales
Make selling easier, deepen customer relationships, and build stronger teams with real-time insights and AI.
Customers
Trusted by industry leaders worldwide
See which organizations have already become more agile, innovative, and customer-centric with Dynamics 365.
Frequently asked questions
- Dynamics 365 is an AI-powered suite of business applications designed to streamline operations, enhance customer engagement, and drive better business outcomes. The apps connect with Microsoft 365, Azure, and Microsoft Power Platform to provide a unified, secure, and scalable solution. Unify data, eliminate disconnections between data sets, automate workflows, and quickly adapt to changing business needs to deliver more value in less time with Dynamics 365.
- Dynamics 365 unifies business data and processes to streamline operations, enhance customer engagement, and drive growth. Retailers use Dynamics 365 to manage inventory and personalize experiences, while financial firms use it to automate onboarding and gain insights. With Dynamics 365, manufacturers optimize production, manage supply chains, and improve quality control.
- Each application is priced separately, and some have different plans available. Explore pricing for all Dynamics 365 applications in the pricing overview or the licensing guide.
- Dynamics 365 connects and optimizes every part of your business—including sales, service, marketing, finance, and operations. With built-in AI, autonomous agents, advanced analytics, and seamless connections with other Microsoft tools like Microsoft 365 Copilot, Dynamics 365 helps your organization work smarter, faster, and more flexibly to drive better outcomes.
- Dynamics 365 offers AI-powered solutions—including autonomous agents—to enhance both CRM and ERP processes. The CRM applications help manage sales, marketing, and customer service, while ERP applications connect finance, inventory, and HR to streamline operations. Choose the apps you need to boost customer engagement and business efficiency, all within one flexible, connected platform.
- Scalable Dynamics 365 solutions work for businesses of all sizes—including enterprise, small, and medium-sized businesses. Learn more about the specific ways that small and medium-sized businesses can use Dynamics 365.
Next steps
Get started with Dynamics 365
Try for free
Get hands-on experience with Dynamics 365 business applications for 30 days.
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