What is Dynamics 365?
Dynamics 365 is a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs.
The agility to delight every customer. Every day.
Create impact faster
Deliver more value in less time. Quickly adopt solutions—or augment existing ones—to enable your teams to accelerate results.
Break through barriers
Take a data-first approach. Unify your data and couple it with Microsoft AI to deliver insights and actions that create better customer experiences.
Adapt to anything
Have the freedom to adapt when and how you need across new business priorities, market conditions, and customer opportunities—right as they emerge.
Innovate everywhere
Solve problems with powerful solutions you get only from the Microsoft Cloud—all built to easily work together from the start.
Customers are reaching their full potential with Dynamics 365
Solutions that fit you. Not the other way around.
Choose one, some, or all. Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business. So you connect with every customer.
Drive more revenue by connecting sales and marketing
- Get increased visibility into customer needs.
- Lead customers down the pipeline faster and close more deals.
- Streamline processes and coach sellers.
Reimagine the way you deliver customer service
- Personalise service experiences.
- Elevate employee effectiveness.
- Optimise service operations.
Build finance and business operation agility
- Adapt faster to avoid disruptions.
- Work smarter by driving efficiencies.
- Drive better performance with automation.
Adapt and thrive with a digital supply chain
- Maximise asset performance.
- Transform manufacturing operations.
- Meet growing digital commerce needs.
Dynamics 365 helps businesses do more with less
Learn how organisations use Dynamics 365 to drive efficiency, cut costs, and create a hyperconnected business.
TEI studies
Read The Total Economic Impact™ commissioned studies conducted by Forrester Consulting.
Analyst recognition
Explore analyst reports to see why Microsoft and Dynamics 365 have been recognised for vision and leadership.
Powerful flexibility. Limitless possibilities.
Make Dynamics 365 your own. Tailor and build on your solution using the Microsoft Cloud or hundreds of other familiar business tools. Plus, add mixed reality and the Internet of Things (IoT) for innovative new experiences.
Be more agile with Dynamics 365
1 The Total Economic Impact™ Of Microsoft Dynamics 365 Finance, a commissioned study conducted by Forrester Consulting, July 2022. Results are for a composite organisation based on interviewed customers.
2 The Total Economic Impact™ Of Microsoft Dynamics 365 Sales, a commissioned study conducted by Forrester Consulting, March 2022. Results are for a composite organisation based on interviewed customers.
3 The Total Economic Impact™ Of Microsoft Dynamics 365 Customer Service, a commissioned study conducted by Forrester Consulting, August 2020. Results are for a composite organisation based on interviewed customers.
4 A Total Economic Impact™ Of Microsoft Dynamics 365 Supply Chain Management, a commissioned study conducted by Forrester Consulting, August 2021. Results are for a composite organisation based on interviewed customers.
5 The Total Economic Impact™ Of Microsoft Dynamics 365 Business Central, a commissioned study conducted by Forrester Consulting, September 2020. Results are for a composite organisation based on interviewed customers.