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Dynamics 365 Customer Insights

Powerful, real-time customer data platform

Unify data for real-time insights

Bring together transactional, behavioral, and demographic data in real time to create a 360-degree view of your customers.

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Understand customer intent

Analyse customer interactions and usage with cross-channel analytics.

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Predict customer needs

Unlock powerful insights using prebuilt AI models, or customise the models for deeper insights.

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Drive meaningful actions

Harness data to drive informed decisions, automate processes, and personalise customer engagement across channels.

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Real customers, real results

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Campari achieves 5-times revenue

See how this global company multiplied its revenue through deeper engagement using a unified view of their customers.

Power the entire customer journey

See results faster with an intelligent and intuitive customer data platform  (CDP), ready to use with minimal training and IT assistance.

  • Built-in AI
  • Supplier neutral
  • Unified customer timeline
  • Cross-channel analytics
  • Up-to-date audience insights
  • AI-driven segments
  • Prebuilt predictive models
  • Customisable AI models
  • Prebuilt connectors for data ingestion
  • Industry-leading enrichment sources
  • Activation across multiple destinations

Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020

Empower your business teams with a self-service CDP

Personalise campaigns and engagement to acquire high-value customers.

Recommend best-fit products, cross-sell, and upsell to increase customer lifetime value.

Provide proactive service to increase customer retention and loyalty.

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