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Dynamics 365 Customer Insights resources

Browse featured resources from industry analysts and Microsoft in your favorite format

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Analyst research

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Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020

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451 Research Logo

Campari Group uses Customer Insights to unify data silos and increase revenue

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E-books

Delivering Personalized Experiences in Times of Change

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Customer Centricity: A Key Priority Across All Lines of Business

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Buyer’s Guide for CDP: Selecting the Right Customer Data Platform

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The Customer Data Platform Advantage: How CDP Compares to CRM and DMP

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Why CDP Matters in B2B: Consumer Experiences Are Shaping B2B Expectations

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Videos

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Get an overview of how Customer Insights powers personalized experiences.

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See a product demo of Customer Insights.

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Learn how quick-serve restaurants serve up delightful experiences.

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See how retailers win customers for life.

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Watch how financial services organisations deliver rewarding experiences.

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Learn how governments transform citizen experiences.

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See how Tivoli delights guests using Customer Insights.

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Learn how AEP Energy powers personalization with Customer Insights.

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Case studies

Campari

Campari Group raises the bar for customer experiences.

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MVP Health Care

MVP Health Care personalizes member support and promotes healthy communities.

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Tivoli

Tivoli uses a holistic view of customers to personalize engagement touch points.

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Unicef

UNICEF Netherlands turns donors into lifetime supporters.

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Aep

AEP Energy lights up personalized experiences with Customer Insights.

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Dayton Childrens

Dayton Children’s Hospital heals its fragmented data landscape.

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TruGreen

TruGreen grows customer lifetime value by providing more proactive and predictive services.

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Marstons

Marston’s transforms the guest experience with personalized engagement.

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Webinars and podcasts

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CDP Institute: Use CDPs to Lay a Foundation for Connected Customer Experiences

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Future of customer data platforms

Futurum: The Future of Customer Data Platforms

Listen to the podcast
451 Research: Deliver Connected Experiences with Customer Data Platforms

451 Research: Deliver Connected Experiences with Customer Data Platforms

Watch the webinar
CDP Institute: The Rise of Customer Data Platforms, with David Raab

CDP Institute: The Rise of Customer Data Platforms, with David Raab

Listen to the podcast
Personalized Experiences with a 360-Degree View of Your Customers

Personalized Experiences with a 360-Degree View of Your Customers

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Personalize B2B Experiences with Customer Insights

Personalize B2B Experiences with Customer Insights

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Keep Consumers Connected with Your Business

Keep Consumers Connected with Your Business

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Training

Learn the fundamentals of Customer Insights

Create a unified customer profile in Customer Insights

Explore Microsoft model-driven app integrations

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Try Dynamics 365 Customer Insights

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