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Create better customer service experiences

Build loyalty and reduce service costs with Microsoft Dynamics 365 AI for Customer Service—get actionable insights into critical performance metrics and emerging trends, and use virtual agents to quickly resolve support issues.

Make AI real with deep insights and virtual agents

Take informed action and improve the service experience using out-of-the-box insights. Empower customer service teams to easily create and deploy virtual agents in minutes.

Provide better customer service

Empower customer service managers to anticipate needs and improve performance with insights into case trends and contact centre health.

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Build loyalty

Quickly identify and respond to current and emerging trends with built-in artificial intelligence (AI). Proactively address issues before they impact customers with the help of predictive insights.

Improve satisfaction

Reduce wait times, improve resolution rates, and increase customer satisfaction. Evaluate contact centre health at a glance and improve agent performance through AI-driven insights.

Increase operational efficiency

Quickly evaluate and respond to key performance indicators with out-of-the-box dashboards. Identify opportunities for improvement and impact using performance insights across channels.

Try Dynamics 365 AI for Customer Service


Coming soon

Increase customer satisfaction with 24/7 support. Provide swift, intelligent support using AI-driven virtual agents that engage directly with your customers.

Improve productivity and reduce workloads

Free up human agents to work on high-value interactions. Easily identify common and time-consuming service issues using AI-driven tools, and then use virtual agents to resolve those issues.

Deploy virtual agents in minutes

Put the power of AI directly into the hands of your customer service team with an easy-to-use, no-code graphical user interface—no data scientists or developers required.

Create positive experiences

Guide customers to the right solution every time. Virtual agents handle complex service interactions quickly and effectively through rich conversations driven by Microsoft Conversational AI.

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Stay informed of the latest Dynamics 365 AI announcements and availability.


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