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Dynamics 365 Fraud Protection

Help protect your e-commerce business—and your customers—against fraud to help drive down costs, achieve higher revenue, and improve your customers’ shopping experience.

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Dynamics 365 Fraud Protection
Retail e-commerce
Fraud losses and related costs

$3.9 trillion

Worldwide retail e-commerce1

$90 billion

Fraud losses2

$175 billion

Fraud-related costs2

Boost your profitability and improve customer experience

Help increase your revenue

Help decrease your wrongful rejections and increase bank acceptance rates.

Help reduce operational expenses

Help reduce fraud losses and manual review expenses.

Seamless shopping experience

Help reduce frequency of challenges and friction in the shopping experience.

Adaptive AI technology

Continuously learns and adapts from patterns and equips fraud managers with tools to optimise fraud controls.

Fraud protection network

Connected knowledge gives broad awareness of fraud activity across the globe, while keeping the security of your confidential information and shoppers' privacy top of mind.

Transaction acceptance booster

Sharing transaction trust knowledge with issuing banks helps boosts your authorisation rates.

Customer escalation support tool

Provides detailed risk insights about each transaction to improve your customer support experience.

Account creation protection

Helps avoid incurring losses due to fraudulent accounts by monitoring account creation and helping minimise abuse and automated attacks on customer accounts.

Get award-nominated technology

Use the same innovative fraud detection technology used by Microsoft and nominated by The Institute for Operations Research and the Management Sciences (INFORMS) as a finalist for the 2019 Franz Edelman Award—an international award for achievement in advanced analytics and operations research.

Safeguarding more than 1 billion transactions for Microsoft

Dynamics 365 Fraud Protection is powered by the same technology that helps Microsoft protect more than 1 Billion of its own e-commerce transactions each year, leading to hundreds of millions of pounds in savings related to fraud and increased acceptance rates for good transactions.


Dynamics 365 Fraud Protection Base Unit

100,000 assessments

Per tenant/month

Includes purchase assessments and account creation assessments

Explore additional resources

Access self-help and how-to guides to help you get started.

Learn about current market availability.

Learn how to protect your business and your customers from fraud.

Discover how Fraud Protection helps protect commerce businesses.

Take the next step

1 Worldwide Retail and Ecommerce Sales: eMarketer's Estimates for 2016—2021

2 LexisNexis® Risk Solutions 2018 True Cost of FraudSM Study Retail Edition, October 2017—2018 State of Global Customer Service Report, Microsoft