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Gain actionable market insights

Know what your audience is saying, seeking, and feeling with Microsoft Dynamics 365 Market Insights Preview.

Make the benefits of AI a reality for your business

Use AI to improve customer relationships and stay on top of market trends as they unfold in social conversations. Win fans by engaging in relevant conversations and drive business growth by responding to customers faster.

Know your customers

Find and respond to customer conversations that matter most with the ability to drill down into data by topic, sentiment, language, and geography. Act intelligently on web search insights based on age and gender demographics. Turn social conversations into new leads or support cases to strengthen customer relationships.

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Build your brand

Monitor brand sentiment and industry trends with sentiment analysis and web search data. Get instant insights from pre-configured queries that analyse up to last 30 days of social media content and 15 months of web search trends. Enhance the reputation of your products and services by engaging with influencers and sharing content.

Gain competitive advantage

Quickly identify market and consumer trends so you can tailor your business strategy to meet the latest customer needs and get ahead of your competition. Keep track of what’s happening in your industry with email alerts and relevant news highlights.

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Sceen shot of tablet with data

Support your unique business needs

Use out-of-the-box AI to identify trends or customer purchase intent, or easily create your own intelligent tags to customise the AI to your requirements. Connect social media market insights to other Dynamics 365 data for the most up-to-date view of customers and prospects.

Explore additional resources

Learn how to stay on top of market trends and get to know your customers even better.


Get help from qualified experts, and read blogs and how-to articles.


Get started quickly, understand business scenarios, and get product updates.


Learn about current market availability and future expansion.


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