Get in-depth insights
Make each touchpoint more relevant and responsive with proactive, data-driven insights into customer needs and behaviours.
Remove business silos
Gain a deeper understanding of your customers and organisation by unifying relationships, processes, and data across apps.
Respond with greater agility
Adapt to market conditions and changing customer needs with easily adjustable AI functionality.
Transform on your terms
Help your teams simplify AI adoption with intuitive interfaces, detailed guidance, and apps that integrate seamlessly.
Explore Dynamics 365 AI offerings
Dynamics 365 Customer Insights
Gain a 360-degree view of customers and discover insights that drive personalised customer experiences.Learn more
Dynamics 365 Fraud Protection
Help protect your e-commerce business—and your customers—against fraud and improve your shopping experiences.Learn more
Dynamics 365 Connected Store Preview
Make your retail stores more efficient and engaging by turning observational data into insightful recommendations.Learn more
Sales Insights Add-in for Dynamics 365 Sales
Increase sales and improve decision making with AI-powered insights fueled by customer data.Learn more
Customer Service Insights Add-in for Dynamics 365 Customer Service
Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.Learn more