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Dynamics 365 Customer Service capabilities

Discover the end-to-end solution that delivers consistent, connected support across all channels.


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"We use Dynamics 365 for Customer Service as the backbone for enhancing the patient experience and to provide frictionless access to Inspira clinical resources."

Tom Pacek
Chief Information Officer, Inspira Health Network

Introducing the new voice channel

Quickly identify factors that affect customer satisfaction by getting immediate access to insights—from customer interactions to AI-driven topic clustering—delivered by Azure Communication Services.

Resolve customer issues fast using self-service solutions like conversational virtual agents, as well as agent productivity tools like call transcription and sentiment analysis.

Create personalised customer experiences resulting in more successful outcomes through consistent, connected support, both on voice and digital messaging channels.

Get started with Dynamics 365 Customer Service