Dynamics 365 Customer Service
Earn customers for life
Empower teams with tools for increased agent productivity
Take the guesswork out of case resolution using AI-driven productivity tools that equip agents with the right information at the right time.
Optimise service with actionable insights
Leverage AI-driven insights and analytics to improve agent and customer experiences.
Deliver proactive service with IoT
Embedded IoT signaling and alerts detect and correct problems before your customers even notices that anything’s wrong.
Customers are transforming with Dynamics 365 Customer Service
Etihad Airways reaches new heights
Committed to creating seamless customer experiences, Etihad Airways deployed Customer Service, enabling a live chat service for faster response times.
Earn customers for life
Provide seamless, end-to-end customer service experiences within a single solution built on the Microsoft cloud to deliver consistent, connected support across channels.
All-in-one solution
- All-in-one solution
- AI-powered
- Proactive delivery
- Native voice
- Integrated case management
- Customer support timeline
- Built-in transcription and translation
- Real-time sentiment analysis
- Context-driven agent suggestions
- Embedded IoT data
- Agent alerts indicate problems
- Visibility into issue history
Gartner recognises Microsoft as a Leader
Gartner once again names Microsoft a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Center.1
Compare Customer Service products
Easily identify the product that is best-suited to your business needs.
Dynamics 365 Customer Service
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Dynamics 365 Customer Service Professional
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Dynamics 365 Customer Service Enterprise
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| Unlimited named users |
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| Case management |
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| Knowledge management |
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| Embedded intelligence |
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| Analytics and Reporting |
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| Omnichannel add-in support |
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| Application customisations |
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Extend Customer Service with omnichannel capabilities
Explore AppSource solutions for Customer Service
Announcing native voice for Dynamics 365 Customer Service
One solution delivers consistent, connected support across all channels.
Take the next step
1 Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.