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Microsoft named a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Centre 1 .
Microsoft Dynamics 365 deployed to streamline service delivery and save money for its clients.
Discover the ROI that customers realise with Dynamics 365 Customer Service in the Forrester study.
Microsoft is the highest scorer in the Winners with Distinction category.
Get in-depth information about managing successful customer service organisations.
Download this e-book to learn how to deliver exceptional service in a rapidly changing business climate.
Learn how to create a resilient organisation amid shifting business landscapes.
Read this report by Forrester on the impact of emerging technology on digital experiences.
Discover insights on the global state of customer service.
See Customer Service in action.
Earn customers for life with Customer Service.
Improve customer satisfaction with service insights.
Deliver always-on service anytime, anywhere with Dynamics 365.
Customer Service voice channel overview.
Read about the success our customers achieved with Customer Service.
Openwork innovates wealth management and improves customer relationships with Dynamics 365.
The Care Quality Commission drives high-quality health and social care in the most testing times with Dynamics 365.
Online fashion retailer Venca sets trends in personalised, flexible customer service with Dynamics 365.
Cloud visionary builds infrastructure for success with Dynamics 365.
Gauteng Provincial Government goes digital to spark proactive civic engagement.
KPMG accelerates payments, improves tracking with Dynamics 365.
Nonprofit transforms to aid a community in crisis with Dynamics 365.
Norwegian bank streamlines and personalises customer experiences with Dynamics 365.
Hear experts share best practices for customer service leaders.
Earn customers for life with Microsoft Dynamics 365
How customer service and mixed reality pave a road to the future of work
Adapt to a rapidly changing environment
How to foster customer relationships at a critical time
Keep consumers connected with your business
How to increase customer satisfaction with always-on service
On-demand courses to support your implementation of Customer Service
Get started with Customer Service
Incorporate omnichannel into Customer Service
Manage cases with Customer Service
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