Dynamics 365 Customer Service resources
Discover the intelligent, all-in-one solution that delivers seamless, connected experiences.
Analyst reports
See what industry experts say about Customer Service
Microsoft Dynamics 365 is named a Leader in The Forrester Wave™: CRM Suites, Q3 2022.
Read The Total Economic Impact™ of Dynamics 365 Customer Service, a commissioned study by Forrester Consulting, to learn how Microsoft helped agents close cases faster.
Boost Your Customer Experience with Better Integrated Contact Centre, CRM, and Collaboration Systems—commissioned by Microsoft
E-books and other resources
Get information on managing successful customer service teams.
Five Keys to Future-Proofing Your Customer Service Success
Five Ingredients to Ignite Always-On Service
Create a resilient organisation for now and the future
Global State of Customer Service Sophistication
Personalised guidance on improving customer service
Digitally Transforming the Customer Experience
Improving Customer Satisfaction with AI
Videos
See Customer Service in action.
Earn customers for life with Customer Service.
Improve customer satisfaction with service insights.
Deliver always-on service anytime, anywhere with Dynamics 365.
See an overview of the Customer Service voice channel.
Case studies
Read about the success customers achieved with Customer Service.
SHI Cryogenics streamlined product service by more than 75 percent and increased revenue with Dynamics 365.
Westpac New Zealand transitioned its on-premises CRM environment to Customer Service, saving its workers as much as 3,850 hours per week.
The Miami Dolphins used chatbots to resolve 97 percent of conversations, allowing service agents to focus on delivering exceptional service.
Cloud visionary HAFN IT built a single, uniform customer management tool without any data silos.
The Gauteng Provincial Government went digital to spark proactive civic engagement.
The state of Georgia deployed an agile, flexible grant management platform built on Dynamics 365.
A Norwegian bank streamlined and personalised customer experiences using Dynamics 365.
Webinars
Hear experts share best practices for customer service leaders.
Achieve End-to-End Customer Service with the All-in-One Digital Contact Centre
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Adapt to a Rapidly Changing Environment
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How to Foster Customer Relationships at a Critical Time
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Exceed Customer Expectations by Offering Always-on Service
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Defining Priorities for Your Customer Service Evolution
Watch nowTraining
On-demand courses to support implementation
Get started with Customer Service
Use Omnichannel for Customer Service
Manage case workloads with Customer Service
Get started with Dynamics 365 Customer Service
Try Dynamics 365 Customer Service free for 30 days
Provide exceptional, personalised, seamless service to earn customers for life. In this trial, you’ll learn how to:
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Engage customers and provide omnichannel support.
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Empower agents with the right information at the right time for quick resolutions.
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Monitor and improve operations with insights for increased productivity.
Dynamics 365 Customer Service
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