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Optimise contact centre operations

Empower agents and gain insights into your service operations with Dynamics 365 for Customer Service.

“We’re saving close to 2 million dollars a year but there’s also a benefit with our customer efforts. We’ve been able to see call volume drop 10% year over year.”

Allan Measor, VP Business Transformation and Customer Enablement, Moneris

Improve onboarding and adoption

An intuitive, role-driven interface with immersive learning speeds onboarding. A visual interface with built-in intelligence helps even your newest agents be more effective.

Optimise performance

Continuously improve processes using targeted analysis around each step of your service methodology. Use individual and team rewards to manage change and improve critical KPIs.

Empower stakeholders

Deliver critical insights that drive results through personalised dashboards. Drill into details using natural language recognition capabilities and interactive data visualisations.

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