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Respond quickly to user feedback

Gather and track the customer metrics that matter to your business based on survey data, and then rapidly act as insights surface—all with Dynamics 365 Customer Voice.

Get started

Connect with your customers

Capture feedback immediately

Customise future interactions with your customers by quickly collecting feedback based on personalised surveys created from easy-to-use templates.

Integrate data to gain deeper insights

Continuously connect feedback with customer information in other Microsoft business applications to create contextual insights.

Take action based on real-time feedback

Engage with customers more effectively by understanding what drives their satisfaction—in the moment, based on auto-response triggers and customised dashboards.

Toyota North America

"Using Dynamics 365 Customer Voice, we were able to rapidly build a solution to survey our 84,000 team members in the early stages of the COVID-19 pandemic. With the data we were able to make informed business decisions that allowed our team members to safely return to work building cars and trucks."

Trever White Group Manager, Manufacturing Engineering Systems,

Toyota North America

Customer Stories

Apollo Travel

One of Europe’s largest travel companies anticipates customer needs and gathers feedback with Customer Voice.

DAI

DAI Global is improving women’s health in Nigeria, which has the highest maternal death rate in Sub-Saharan Africa, by training female health workers and using Customer Voice to measure the impact.

Red Cross

Australian Red Cross is tracking the needs of self-isolating COVID-19 patients with the help of Customer Voice and other Dynamics 365 applications.

Customers are transforming with Dynamics 365 Customer Voice

Pricing

Customer Voice is included with select Dynamics 365 applications and is available as an upgrade for Office 365 subscriptions.

Dynamics 365 Customer Voice

Dynamics 365 customers

Included1

2,000 survey responses per tenant/month.

Additional responses may be purchased separately.

Office 365 customers

£75.402

2,000 survey responses per tenant/month.

Additional responses may be purchased separately.

1 Customer Voice is included with Dynamics 365 Sales Enterprise, Dynamics 365 Customer Service Enterprise, Dynamics 365 Field Service, Dynamics 365 Marketing, Dynamics 365 Human Resources, and Dynamics 365 Project Service Automation. Other Dynamics 365 customers can purchase Customer Voice separately.

2 Available as an upgrade option that can be purchased by your Office 365 administrator.

Explore additional resources

Documentation

Access self-help and how-to guides to get started.

View documentation

Webinar

Watch the webinar Drive Engagement and Success with a VoC Program.

Watch now

Blog

Stay up on the latest tips, news, and product developments.

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Report

Explore a report featuring research from Forrester on The Top 10 Trends Among VoC Leaders.

Read now