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Explore Dynamics 365 Field Service capabilities

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Deliver proactive service

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Prevent service calls by remotely detecting and resolving issues before they become a problem using Internet of Things (IoT) sensors.

Transform your business from a cost centre to a profit centre, moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

Get a 360-degree view of customer assets, including asset hierarchy and location, with combined capabilities across Dynamics 365 Supply Chain Management and Field Service, and define service-level agreements to help you meet—and exceed—expectations.

Provide predictable service that increases customer satisfaction while communicating proactively with customers through automated voice and text appointment reminders.

Gain customer insights by automatically sending personalised surveys after field service calls using Dynamics 365 Customer Voice. Improve proactive service with AI-based suggestions for IoT alert actions and incident type selection on work orders.

Intelligently schedule resources

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Dispatch the right technician at the right time using AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling.

Seamlessly triage calls and dispatch technicians by combining Field Service with Dynamics 365 Customer Service to ensure a unified workflow while reducing operational costs.

Better manage resource assignments by using a drag-and-drop schedule board and interactive map to assign the nearest available technician.

Automate scheduling using a next-generation schedule board with built-in optimisation. Minimise and predict travel time and maximise utilisation while responding to delays, cancellations, and urgent work.

Effectively manage asset history to keep technicians up to date, or connect to Dynamics 365 Finance and Supply Chain Management to synchronise data to the truck level.

Ensure a first-time fix

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Give technicians access to in-context help using Dynamics 365 Guides and other mixed-reality tools that provide immersive, step-by-step procedures to follow while conducting maintenance.

Provide additional expertise to your technicians—consult with experts in real time to solve problems faster, and perform remote inspections with Dynamics 365 Remote Assist.

Use the Field Service mobile app, powered by Microsoft Power Apps, to track all service activity—including offline access to bookings, work orders, and assets—using IoT alerts and commands.

Empower technicians in the field to manage work orders and appointment schedules, access turn-by-turn directions and customer data, and capture photos, videos, and voice notes with the mobile app.

Let bots help technicians locate customer and product information using Guides in the field.

Explore add-on solutions on Microsoft AppSource

Extend Field Service capabilities to meet your specific business process or industry needs with prebuilt solutions from Microsoft and our partners.

Dynamics Advanced Field Service

By HSO Innovation

Dynamics 365

Accelerate your business with world-class end-to-end field service management!

Equip for Field Service


Azure for Web Apps

Equip for Field Service

Annata 365 for Field Service

By Annata

Dynamics 365

Drive relevant, timely and personalized engagements with your customers and prospects.

equipment360™ for Dynamics 365 Field Service

By eLogic

Dynamics 365

equipment360™ gives you a complete Field Service solution optimized for equipment service providers.

EasyTerritory for Dynamics 365 - Maps for Sales and Field Service

By EasyTerritory

Dynamics 365

Map any data from Dynamics 365 or Power BI and perform powerful territory management!

RentalLife – Rental solution with Field Service

By CRM Partners AG

Dynamics 365

With maximum utilization and accurate tracking of rental assets generate continuous revenue.

Field Service Inventory Serialization

By JourneyTEAM

Dynamics 365

Track serialized inventory with Field Service through the complete lifecycle, from Receipt to RMA.

Take the next step

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