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Optimise contact centre operations with Microsoft Dynamics 365 for Customer Service

Optimise remote and on-site field service operations with Dynamics 365 for Field Service

Learn how Silver Chain provides an additional safety net to ensure patient care is seamless.

“We want to invest in relationships with our customers and propel our service techs into a premium space. Our service techs often know more about a customer’s water than anyone at Evoqua or even the customer themselves."

David Szweda, Vice President of Service Operations

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Improve performance

Use targeted analytics for insight into operational field effectiveness. Data-driven decisions help transform field service into a profit centre.

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Increase technician productivity

Take advantage of technologies like artificial intelligence, IoT, and mixed reality to accurately inform and guide technicians through the service engagement.

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Speed onboarding and adoption

Reduce onboarding time with an intuitive, role-driven interface with immersive learning experiences. Built-in intelligence helps your newest technicians be more effective.

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Streamline field operations

Improve profitability by optimising schedules and use remote troubleshooting so a technician is dispatched only when necessary.

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Try Dynamics 365 for Field Service

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