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Connect on a deeper level—personalise buyer experiences

Build more rewarding business relationships when you improve customer communications and create seamless customer journeys to nurture leads and empower sales teams with Dynamics 365 Marketing.

Orchestrate customer journeys

Easily orchestrate personalised multichannel journeys that deliver the right message at the right time in the right channel to create rewarding relationships.

Align sales and marketing

Create seamless customer experiences through marketing automation, shared data, and business processes connected to Dynamics 365 Sales to productively nurture leads and increase opportunities in the customer pipeline.

Make informed decisions

Improve automated marketing performance with AI-driven insights, lead scoring, and custom dashboards, plus gain a 360-degree view of customers through integration with Dynamics 365 Customer Insights.

Grow with an adaptable platform

Personalise and extend the capabilities of Marketing by easily connecting it with the apps and services you already use. Built-in privacy features help you comply with GDPR regulations and accessibility guidelines.

Innovative marketing capabilities. Real-world results. See the stories.

Broekman Logistics boosts ROI

After adding Dynamics 365 Marketing, Broekman Logistics increased sales and gained valuable operations insights.

DHI deepens customer relationships

Water management solutions company DHI created a unified source of customer insights.

Northrop & Johnson is winning the yacht race

Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.

Manawanui responds quickly to a crisis

Social service agency Manawanui launched a nationwide information and survey campaign within hours.

ACTUM Digital breaks down silos

Technology company ACTUM Digital transformed its business intelligence using Dynamics 365 Marketing.

Customers are transforming with Marketing

See what you can accomplish with Marketing

Introduction to Dynamics 365 Marketing

Design engaging, eye-catching emails

Qualify your hottest leads

Run webinars and meetings with Microsoft Teams

Win new opportunities with account-based marketing

Capture leads from LinkedIn

Create online surveys with Dynamics 365 Customer Voice

Pricing

For organisations without any other Dynamics 365 application

From

£1,131.20

per tenant/month

Includes
10,000
contacts2

For organisations with a qualifying Dynamics 365 application1

From

£565.60

per tenant/month

Includes
10,000
contacts3

Requires minimum 10 users of Dynamics 365 applications4

For organisations that need an additional application5

For production instances

From

£377.10

per tenant/month

For non-production instances

From

£188.50

per tenant/month

Additional contacts pricing6 7

5,000–49,999
contacts

£188.50

per pack/month

Sold in packs of
5,000 contacts

50,000–99,999
contacts

£1,131.20

per pack/month

Sold in packs of
50,000 contacts

100,000–249,999
contacts

£942.60

per pack/month

Sold in packs of
50,000 contacts

250,000–499,999
contacts

£565.60

per pack/month

Sold in packs of
50,000 contacts

500,000+
contacts

£377.10

per pack/month

Sold in packs of
50,000 contacts

1 4 Requires minimum 10 users of Dynamics 365 applications: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Supply Chain Management, or Dynamics 365 Retail.

2 3 6 Dynamics 365 Marketing pricing is based only on the number of contacts intended to be used for marketing activity and not the total number of contacts in database. Marketing activities include any contact or engagement via emails, landing pages, forms, LinkedIn integration, events, surveys, and any other custom channel. For more information, please refer to this FAQ.

5 Dynamics 365 Marketing customers who need an additional Marketing application for non-production use or for a separate instance may purchase an additional application. With this application, customers get one instance of the Marketing application. Contacts are pooled at the tenant level and not included with this application.

7 Special pricing available for nonprofits and academic customers. Contact Microsoft or your Dynamics 365 partner for more information.

Explore additional resources

Marketing help and training

Access self-help and how-to guides to get started.

Three Ways Sales and Marketing Alignment Reduces Costs

See how sharing data and insights can build more accurate buyer profiles and reduce costs.

Aligning Marketing and Sales Operations

Learn four key areas of focus for strong alignment in this on-demand webinar.

Gartner Peer Insights

Gartner Peer Insights names Microsoft as a 2020 Customers’ Choice for CRM Lead Management.

Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.

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