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Dynamics 365 for Field Service roadmap

Roadmap priorities

Connected experiences:

To take advantage of IoT and mobility advances to detect, troubleshoot, and resolve issues on-site or remotely.

Technician success:

To enhance hands-free and mobile experiences, enable mixed reality-based training, and provide on-site guidance for technicians.

Scheduling:

To enable location-aware, intelligent scheduling to optimise resource use.

Service management:

To enable customers to expand their service offerings resulting in new revenue streams.


Roadmap details and timeline

These upcoming capabilities outline our commitment to deliver on our roadmap priorities. Please connect with us to learn more about the entire set of capabilities planned for our next major updates.

Release notes:

Public preview:

General availability:

Next 12 months
Field Service
Capability Availability
Embedded IoT with IoT Central
General availability
Resolving IoT alerts via remote commands
General availability
Mixed reality enhancements for step-by-step, contextual guidance
Public preview
IoT device information on the go
General availability
Perform inspections as part of the work order
Public preview
Empower customers to schedule appointments on their own
General availability
Insights for effective resource scheduling
General availability
Optimise resource capacity
General availability
Calculate and project work order costs
Public preview
Automatically apply service level agreement (SLA) to work orders
General availability
Schedule multiple resources for work orders
General availability

Learn more about our product roadmaps

Dynamics 365

Product roadmaps coming soon

Power Platform

Dynamics 365 for Field Service roadmap

Prerelease product or features may be substantially modified before commercial release. This roadmap represents a product view and isn’t indicative of final licensing of individual features. Microsoft makes no warranties, express or implied, with respect to the information provided.

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