Skip to main content

Dynamics 365 Field Service roadmap

Roadmap priorities

Connected experiences:

To take advantage of IoT and mobility advances to detect, troubleshoot, and resolve issues on-site or remotely.

Technician success:

To enhance hands-free and mobile experiences, enable mixed reality-based training, and provide on-site guidance for technicians.


To enable location-aware, intelligent scheduling to optimise resource use.

Service management:

To enable customers to expand their service offerings resulting in new revenue streams.

Details and timelines

The release plan outlines our commitment to continuously deliver new capabilities and provides early visibility for upcoming release waves. Please connect with us to learn more.

Learn more about our product roadmaps

Dynamics 365

Microsoft Power Platform

Product roadmaps coming soon

Dynamics 365

Dynamics 365 Field Service roadmap

Prerelease product or features may be substantially modified before commercial release. This roadmap represents a product view and isn’t indicative of final licensing of individual features. Microsoft makes no warranties, express or implied, with respect to the information provided.

Share your ideas

Become an insider

Connect, learn, and engage in the community

View latest product availability