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Explore Dynamics 365 for Sales capabilities

Sell smarter with contextual insights

Improve conversion and win rates with lead and opportunity scoring based on advanced scoring models to identify customers most likely to convert and buy.

Increase response rates through warm introductions from colleagues who are already emailing, meeting, and collaborating with prospects.

Tailor engagement based on contextual insights that recommend personalised talking points and next best actions.

Show sellers when and how customers interact with their emails, so they can be more proactive and responsive in their email communications.

Keep relationships on track with signals from Dynamics 365 and Office 365 that reveal relationship health and risks.

Prioritise and engage your most valuable customers with AI using Dynamics 365 Sales Insights.

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Build relationships with authentic and personal engagement

Unify relationship data and processes with LinkedIn Sales Navigator integration so sellers can build trust and easily manage relationships at scale.

Get profiles and data with LinkedIn Sales Navigator integration, including related leads and ways to secure a warm introduction.

View interactive org charts to keep track of each account’s contacts and understand the relationships among them to identify potential stakeholders and influencers.

Collaborate and personalise sales documents with embedded Office 365 tools—fitting the way sellers work.

Measure customer sentiment and improve sales engagement by bringing your customer data together with survey insights from Microsoft Forms Pro—included with Dynamics 365 for Sales.

Drive more personalised, meaningful engagement by bringing LinkedIn and Dynamics 365 together with Microsoft Relationship Sales.

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Free up more time for selling

Minimise routine tasks with contextual prompts that, as sellers enter notes, suggest new records to create.

Concentrate on selling with sales playbooks that contain repeatable, winning sales techniques and contextual reference materials.

Reduce training with a business process UI that provides contextual guidance during every phase of the sales cycle.

Boost sales productivity with seamless tools

Collaborate on deals across functions and geography with customer information and document sharing directly from Microsoft Teams, a modern hub for chat, meetings, documents, and business applications.

Accelerate deals with an end-to-end, immersive experience for opportunity management. Increase seller productivity with familiar tools like Outlook, Excel, and SharePoint that work seamlessly with Dynamics 365 for Sales.

Support work on the go with modern mobile applications that provide contextual news, social data, and task flows that increase usability.

Recruit, onboard, and strengthen your partner channel. Give partners a quick view of interactions across opportunities, cases, and other relevant information with partner relationship management.

Meet your customers’ needs faster using mixed reality with Dynamics 365 Product Visualize Preview.

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Accelerate sales performance

Help sales managers drive performance with pipeline analysis, deal insights, relationship analytics, and conversation intelligence.

Discover emerging customer needs, competitive dynamics, and market trends with AI-driven insights.

Proactively identify at-risk deals, gain visibility into conversations, and provide actionable feedback through built-in coaching tools.

Help your sales team reach its full potential with Dynamics 365 Sales Insights.

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Innovate with solutions built to evolve

Accelerate time-to-market by quickly adapting the application to your needs with no-code visual editors and tools that make it easy to build and deploy custom sales applications.

Automate and connect processes across Dynamics 365 applications and partner services for a unified experience.

Reduce the cost and complexity of operating a global infrastructure with the Microsoft cloud, and help safeguard your data throughout Microsoft datacenters.

Transform the end-to-end customer journey by unifying your data across marketing, sales, and service.

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