Dynamics 365 Customer Insights
Leading enterprise customer data platform
Analyse your customer data using generative AI to discover new insights and personalise customer experiences.
Real customers, real results
Chipotle grows its base by up to 30 percent
See how Chipotle Mexican Grill served up personalised experiences to convert more guests into loyalty-programme members.
Foster trust and uphold compliance
Exceed privacy standards and comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) regulations and accessibility guidelines. The enterprise-grade solution has received more than 70 security and compliance certifications including ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP.
From reactive to proactive
Accelerate time to insights with an AI-powered customer data platform that works across channels and with your existing stack.
- Transactional and subscription churn
- Best action recommendations
- Customer lifetime value
- AI-driven customer segments
- Intelligent data mapping and resolution
- Richer, more robust profiles
- Custom machine learning models
- Continuous profile augmentation
- Deeper insights with Azure Synapse Analytics
IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021–2022 Supplier Assessment
Trusted by enterprises across industries
Serve up delightful experiences.
Win customers for life.
Deliver rewarding experiences.
Transform citizen experiences.