Dynamics 365 Customer Insights capabilities
Transform your customer data to drive understanding, reveal actionable insights, and personalise connected customer experiences.
Unified customer data and 360-degree customer views
Get advice and tips from experts
Reveal actionable insights with generative AI
Dynamics 365 Customer Insights with generative AI for understanding customer data is now available for limited preview.
Stay up to date on the latest Customer Insights news, tips, and innovations.
Learn more about the capabilities of Customer Insights.
"We can be faster about getting insights about our donors. We can act fast on our data."
Michiel van Straten,
Senior Data Analyst, UNICEF Netherlands
"The packaged solution, with artificial intelligence and machine learning, enables us to quickly and easily unify customer data scattered across multiple systems."
Bernt Bisgaard Caspersen,
Head of Solution Team and Architecture, Tivoli
"Customer Insights is going to help us match up what offering makes sense for what segment."
Director of Sales Initiatives and Market Analytics, AEP Energy
Bring together your entire stack with connectors* for hundreds of destinations
* Separate licences may be required