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Dynamics 365 Customer Insights resources

Browse featured resources from industry analysts and Microsoft in your favourite format.

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Analyst research

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Microsoft is named a Leader in the September 2022 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms1

KuppingerCole logo

Read the report from KuppingerCole Analysts: Leadership Compass, Customer Data Platforms, August 2022

Videos

Screenshot of creating journey with copilot in customer insights

Uncover new insights to deliver personalised customer experiences.

An induvidual looking at car dashboard screen

See how Lynk & Co customised experiences with Customer Insights.

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See how Tivoli Gardens delights guests using Customer Insights.

Workers looking at solar cells

Learn how AEP Energy powers personalisation with Customer Insights.

Customer stories

Northrup & Johnson

Northrup & Johnson continues to surpass their clients’ expectations.

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Lynk & Co

Lynk & Co delivers multichannel engagement with high-level personalisation.

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Campari Group

Campari personalises customer experiences and builds brand awareness.

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ANS

ANS finds the sweet spot for transforming customer experience in higher education.

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Leatherman

Leatherman gets closer to its customers and grows their business.

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Leonard Cheshire

Leonard Cheshire unites support for people with disabilities.

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Valencia CF

Valencia CF creates hyper-personalised, delightful fan experiences.

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Marstons

Business Finland boosts innovation with intelligent data insights.

Read the story

Trainings and certifications

Discover the Customer Insights Learning Paths

Become a Customer Insights - Journeys Functional Consultant

Get the Customer Insights - Data Certification

Explore the Customer Insights courses
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Get started with Dynamics 365 Customer Insights

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1 Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Julian Poulter, Jeffrey L. Cohen, Matt Wakeman, and Jeff Goldberg, 19 September 2022.

Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.