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Microsoft Dynamics 365 AI

Enable the people closest to business challenges to resolve them using intelligent apps.

Help everyone shine with the power of AI

Enable everyone, across every team, to make better and more impactful decisions by converting your data into insights with the intelligence of Microsoft AI. Whether your focus is on accelerating a single process or disrupting your entire industry, get there by making AI accessible and useful throughout your business. With Dynamics 365, every group has the freedom to solve problems and make decisions on their own with the help of intelligent tools.

Get in-depth insights

Make each touchpoint more relevant and responsive with proactive, data-driven insights into customer needs and behaviours.

Remove business silos

Gain a deeper understanding of your customers and organisation by unifying relationships, processes, and data across apps.

Respond with greater agility

Adapt to market conditions and changing customer needs with easily adjustable AI functionality.

Transform on your terms

Help your teams simplify AI adoption with intuitive interfaces, detailed guidance, and apps that integrate seamlessly.

Explore Dynamics 365 AI offerings

Enrich customer experiences with out-of-the-box insights applications

Dynamics 365 Customer Insights

Gain a 360-degree view of customers and discover insights that drive personalised customer experiences.

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Dynamics 365 Fraud Protection

Help protect your e-commerce business—and your customers—against fraud and improve your shopping experiences.

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Dynamics 365 Virtual Agent for Customer Service

Resolve customer issues quickly with intelligent, adaptable virtual agents.

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Enhance core business processes with AI functionality

Sales Insights Add-in for Dynamics 365 Sales

Increase sales and improve decision making with AI-powered insights fueled by customer data.

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Customer Service Insights Add-in for Dynamics 365 Customer Service

Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.

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