Dynamics 365 Business Central capabilities
Discover how to work smarter across your sales, service, project, and operations teams.
- Take your business on the go
- Rapidly deploy in the cloud or on premises
- Be ready for growth
- Store and transmit data across your systems
- Extend the solution with industry-specific apps
- Tailor the software to your needs
Take your business on the go
Work wherever your business takes you, with full capabilities on desktop, tablet, or mobile, on premises or in the cloud, across Windows, macOS, Android, and iOS devices.
Rapidly deploy in the cloud or on premises
Remove organisational silos with one comprehensive solution that runs where you need it, offering the same user experience and rapid deployment, go-live, and onboarding in the cloud or on premises.
Be ready for growth
Scale and perform as you grow using modern technologies built on the Microsoft Cloud, such as machine learning, IoT, and generative AI, to help you adapt to market dynamics.
Store and transmit data across your systems
Take control of your mission-critical business data and help protect it from unauthorized access with automatic Microsoft datacenter encryption.
Extend the solution with industry-specific apps
Get purpose-driven extensions, such as Shopify Connector, from the Microsoft AppSource business applications marketplace to meet your unique vertical or business-specific requirements.
Tailor the software to your needs
Get support for 47 languages, localisation in more than 130 countries and regions, and no-code user-interface changes, and extend the solution using Microsoft Power Platform.
- Get insights within the flow of business
- Drive continuous process optimisation
- Automate workflows and processes
- Accelerate product introductions using AI
- Connect your data with Microsoft 365
- Respond to enquiries faster
Get insights within the flow of business
Access business intelligence when and where you need it, with real-time dashboards and KPIs for each user role.
Drive continuous process optimisation
Improve outcomes and productivity with real-time system suggestions, based on historical data, to guide employees through workflows.
Automate workflows and processes
Optimise performance using easy-to-create workflows, customisable Microsoft Power Apps and Power Automate templates, audit trails, enterprise-level security, and AI.
Accelerate product introductions using AI
Bring new products to market faster and easier with AI-generated product descriptions. Choose the attributes to highlight, as well as preferred tone and length, and publish seamlessly to Shopify.
Connect your data with Microsoft 365
Link your business data with productivity tools such as Microsoft Outlook and Excel to improve the customer and employee experience with workflows such as quote-to-cash.
Respond to enquiries faster
Stay connected and simplify work by installing the Business Central app in Microsoft Teams to share business data within your Teams chats.
- Take control of financial data
- Easily synchronise company records and data
- Expand into global markets
- Accelerate financial closing and reporting
- Maximise financial visibility
- Make more profitable financial decisions
Take control of financial data
Better manage your cash flow, bank reconciliations, fixed assets, budgeting, and project costing while shortening cycle times with the late payment–prediction extension.
Easily synchronise company records and data
Save time by copying and synchronising one company's setup records (such as chart of accounts) and master data (customer, supplier, and items) to another company in the same environment.
Expand into global markets
Use Business Central in more than 130 countries and regions, with support for multiple currencies, exchange rates, consolidations, intercompany transactions, and localised tax regulations.
Accelerate financial closing and reporting
Reduce month- and year-end closing times with connected general ledger, sales ledger, payables, and fixed-assets data. Streamline approval workflows using Power Automate.
Maximise financial visibility
Use built-in reports, Excel, or Microsoft Power BI and unlimited data dimensions to get real-time cash flow, identify financial patterns, analyse trends, and improve business planning.
Make more profitable financial decisions
Connect reports, charts, and Power BI data from accounting, sales, purchasing, and stock teams to get accurate insights and make financial decisions with confidence.
- Prioritise leads based on revenue potential
- Offer flexible pricing and discounting
- Deliver on promised customer outcomes
- Improve cash management
- Enhance the customer experience
- Seamlessly connect with Shopify
Prioritise leads based on revenue potential
Keep track of customer interactions and get guidance on the best upsell, cross-sell, and renewal opportunities throughout your sales cycle.
Offer flexible pricing and discounting
Create flexible pricing and discount structures for individual customers and groups of customers.
Deliver on promised customer outcomes
Track customer agreements to quickly access details about prices, discounts, delivery dates, product availability, and fulfillment status.
Improve cash management
Increase your cash flow by rightsizing stock and maximising the lifespan and governance of asset capitalisation.
Enhance the customer experience
Further improve your customer experience by connecting your Business Central data with Dynamics 365 Sales.
Seamlessly connect with Shopify
Create a better e-commerce shopping experience with Shopify and Business Central. Synchronise products, stock levels, customer information, orders, and returns/refunds.
- Transition smoothly from sales to service
- Track customer returns and repairs
- Live up to your service promises
Transition smoothly from sales to service
Automatically register shipped goods as service items and keep the required details in one place so both sales and service teams can respond quickly to enquiries.
Track customer returns and repairs
Offer full replacements or simple repairs, with parts and labour charges in one service order. Boost loyalty by providing spare equipment to customers awaiting service.
Live up to your service promises
Effectively assign personnel to work orders and get an overview of service tasks and workloads. Keep track of service agreements to deliver reliable service to your customers.
- Improve project costing and accounting
- Optimise resource levels
- Drive profitability with project insights
- Enhance project team productivity
Improve project costing and accounting
Better manage projects using timesheets and advanced job costing and reporting. Develop and modify detailed budgets to help ensure project profitability.
Optimise resource levels
Manage resource utilisation by planning capacity and sales. Track customer invoicing against planned or actual costs on orders and quotes.
Drive profitability with project insights
Get real-time business intelligence on project status, profitability, and resource-utilisation metrics.
Enhance project team productivity
Enable employees to do their best work by implementing role-based access, ensuring that project managers, team members, and warehouse workers are following the processes for their specific jobs.
- Improve supplier engagement
- Get a holistic view of your stock
- Predict stock replenishment
- Fine-tune your stock tracking
Improve supplier engagement
Build better relationships with suppliers and convert the best offers to orders. Ensure compliance with internal and external policies by implementing process governance and approvals.
Get a holistic view of your stock
Use one or multiple costing methods for stock items, and easily move items between locations to control the quantity on hand using cycling counting.
Predict stock replenishment
Replenish stock based on actuals, demand, and availability using built-in intelligence, sales forecasts, and expected stock-outs to automatically create purchase orders.
Fine-tune your stock tracking
Keep track of variations in colour, units of measurement, shelf life, and other attributes to improve stock tracking throughout the product lifecycle, from demand planning to customer service.
- Improve organisation within storage facilities
- Streamline receiving and capacity
- Expedite docking and shipping
- Connect customers and operations
Improve organisation within storage facilities
Set up bins and zones in Business Central to reflect the layout of your warehouse, including its racks and shelves.
Streamline receiving and capacity
Use a template to determine the best placement of items based on type, size, and bin capacity.
Expedite docking and shipping
Optimise your space and the picking process. Speed up shipments and reduce friction by enabling cross-docking.
Connect customers and operations
Use real-time data on every item’s zone, bin, and quantity to better fulfil your customers’ orders.
- Produce within supply and capacity restraints
- Create detailed bills of materials
- Support assembly-to-order
- Use works orders or more complex processes
Produce within supply and capacity restraints
Implement manufacturing processes according to plan, even in agile and complex environments.
Create detailed bills of materials
Define raw materials, subassemblies, or resources as a bill of materials that comprises a finished product or a kit.
Capture special requirements within a bill of materials and pull directly from the quote and sales order during the assembly-to-order process.
Use works orders or more complex processes
Register consumption and output across multiple bills of materials and routes. Reconcile scrap or deviations in consumption and output.
Explore Business Central resources
Introducing Microsoft Dynamics 365 Copilot
Enable everyone across your business to do more with AI assistance.
Learn what’s new and what’s next
Read the Business Central release plans for details and timelines of upcoming releases.
See Business Central in action
Learn how to streamline your processes with Business Central in the self-guided demo.
"It’s now easier for us to make custom seats that give clients exactly what they want. Such a personalised service wouldn’t be possible without Business Central."
Carl Magnus Ullman, CEO Ullman Dynamics
“Everything about this solution ups our game: the intelligence, the efficiencies, the scalability, the collaborative tools…they all work so well together.”
Tommy Næs Djurhuus, CEO and Founder Alpha Travel
"We’d wanted a cloud-based system for years—we just needed the right solution. Business Central exactly fits our needs, and it excels at managing data from multiple locations."
Kevin Peithman, CEO Allied Modular Building Systems
Exceed customer expectations
Free up more time for selling
Interoperate with Microsoft 365
Get an intuitive agent experience
Continuously improve services
Uncover customer service insights
Analyse data with Power BI
Build solutions with Power Apps
Create workflows with Power Automate