Offer connected and proactive service that helps your technicians deliver positive onsite experiences for customers. It should also provide tools that:
- Help your technicians improve service, reduce resolution times, and earn customer trust.
- Automate scheduling so that the skill set of the technician matches the service request.
- Offer customers an easy-to-use self-service portal to track technicians or get recommendations.
CRM in the cloud: the pros and cons
Many companies fear that a move to the cloud will be expensive and compromise security. The fact is that there are more pros than cons when it comes to moving your CRM processes into the cloud.