The ultimate 360‑degree view of your customer
Know your customers like never before with a real-time customer data platform from Microsoft
Engage customers like your business depends on it
Innovative organisations are bringing customer insights and voice to every interaction
Walgreens Boots Alliance
“Capabilities to combine previously disparate customer data sets, including information from more than 100 million members of our loyalty programmes, into a more singular, unified view of the customer—powered by these modern technology platforms—will enable us to truly personalise our omnichannel healthcare and retail offering.”
Vineet Mehra, Global Chief Marketing Officer, Walgreens Boots Alliance
Unified data. Actionable insights.
Bring together transactional, behavioral, demographic data to create multi‑dimensional profiles. Activate real‑time insights across the customer journey and on destinations including analytics, marketing, advertising, and customer engagement platforms through turnkey integrations with Microsoft and third‑party applications.
Unify data for real-time insights
Activate insights for meaningful engagement
Personalised experiences
Orchestrate customer journeys by activating insights in any marketing, sales, and service applications through turnkey integration and embedded customer profile cards.
Intelligent decision making
Discover deeper insights with rich data visualisations and dashboards. Deliver customer-centric experiences and processes using low-code custom apps and automated workflows.
Limitless analytics
Enrich customer data with operational and Internet of Things (IoT) data using Azure Synapse Analytics for predictive modelling and advanced analysis.
Recognised as a CDP leader
“High client satisfaction coupled with rapid market success make Dynamics 365 Customer Insights a compelling option for marketers and CI pros looking for a new solution.”
“Microsoft excels at bringing together the customer data from anywhere, in a simple, supplier-agnostic way.”
Campari Group uses Customer Insights to unify data silos and increase revenue
“Customer Insights is an impressive product built on Azure and leverages the power of full Microsoft stack.”
Trusted by enterprises across industries
Financial services
Deliver rewarding experiences.
Retail
Win customers for life.
Quick-serve restaurants
Serve up delightful experiences.
Government
Transform citizen experiences.