Dynamics 365 Customer Service capabilities
Exceed customer expectations by delivering exceptional service on any channel.

Capabilities
Explore Dynamics 365 Customer Service

See how Customer Service works
Explore short videos to learn how Dynamics 365 Customer Service helps you earn customers for life.

Transform support with Customer Service
Exceed expectations with a customer service solution that supports seamless experiences for both your customers and employees.

Deliver an all-in-one contact centre
Provide exceptional customer experiences across every channel, including the new voice channel built within the all-in-one contact centre.

Transform customer service and field service
Learn about the Customer Service capabilities in the 2021 release wave 2 to help you earn customers for life.

"We use Dynamics 365 Customer Service as the backbone for enhancing the patient experience and to provide frictionless access to Inspira clinical resources. ”
Tom Pacek
Chief Information Officer, Inspira Health Network
All-in-one digital contact centre
- Deliver omnichannel engagement
- Quickly resolve enquiries through natural, humanlike interactions
- Enhance efficiencies with unified routing across all channels
- Empower productive agents with intelligent case management
- Improve service operations with AI-driven processes and analytics
- Easy to start, easy to scale cloud contact centre

Provide seamless, connected experiences across every channel and every customer interaction.

Build an interactive voice response (IVR) and chatbot for text, chat, and social messaging. Or choose hosted Nuance Conversational IVR, which offers natural, humanlike interactions.

Resolve issues quickly using AI and rules to classify, prioritise, and assign customer-support enquiries from all channels to the best-suited agent.

Improve agent experience with AI-driven capabilities such as real-time transcription, translation, and sentiment analysis. Surface knowledge articles and similar cases to help resolve issues faster.

Use AI-driven insights across the customer journey to identify opportunities for improvement. Sharpen your vision with a complete view of customers to build loyalty.

Set up your contact centre in just a few clicks. Add onsite or remote agents and start engaging with your customers in minutes. It’s that easy.

Get started with Dynamics 365 Customer Service

How can we help?
Contact a Dynamics 365 sales representative or Microsoft partner to:
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See a live demo.
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Set up a free trial.
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Get answers and expert guidance.
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Start transforming your business processes.
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Try Dynamics 365 Customer Service free for 30 days
Provide exceptional, personalised, seamless service to earn customers for life. In this trial, you’ll learn how to:
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Engage customers and provide omnichannel support.
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Empower agents with the right information at the right time for quick resolutions.
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Monitor and improve operations with insights for increased productivity.
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