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Earn customers for life

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.

Effortless customer service begins here

Deliver fast, personalised service

Create positive experiences through any channel and on any device to exceed customer expectations.

Learn from every interaction

Continuously improve while reducing costs by using data and intelligence to transform how you provide service.

Innovate with AI-driven insights

Create virtual agents, empower managers with actionable insights, and guide agents to the right outcomes.


Dynamics 365 for Customer Service Professional

Core customer service

Per user/month

Microsoft Dynamics 365 for Customer Service Enterprise

Advanced customer service

Per user/month

Customer Engagement Plan

Includes Customer Service, Field Service, Project Service Automation, Sales, and Marketing

Per user/month

Explore how customers are using Dynamics 365 for Customer Service

Explore prebuilt solutions from Microsoft and our partners on AppSource

Recursive Labs Visual Engagement

By Recursive Labs, Inc.

Dynamics 365

Real time co-browse, replay interactive video, record archiving, and reply chatbot integration.

Provance ITSM

By Provance ITSM

Dynamics 365

IT Service Management powered by Microsoft Dynamics® 365.

Five9 Cloud Contact Center

By Five9

Dynamics 365

Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM

AvePoint Citizen Services

By AvePoint Inc.

Azure for Web Apps

Modernize incident and case management to better serve the constituents you support.

DXC Health360 Engagement Center

By DXC Technology

Dynamics 365

Great Patient Relationships Start with Health360 Engagement Center

Explore additional resources

The Total Economic ImpactTM of Microsoft Dynamics 365 for Customer Service

See how six diverse companies became more efficient and drove higher customer retention and engagement.

Gartner Magic Quadrant for the CRM Customer Engagement Centre

Gartner positions Microsoft in the Leaders Quadrant in the 2018 Magic Quadrant for CRM Customer Engagement Centre.

The Microsoft 2018 Global State of Customer Service

Find out what you can do to earn customer loyalty.

Better together

Offer exceptional service across all channels with integrated customer service solutions.

Dynamics 365 Customer Service Insights

Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.

Learn more

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