Earn customers for life
Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction.
Omnichannel capabilities for Dynamics 365 for Customer Service
Effortless customer service begins here
Deliver fast, personalised service
Create positive experiences through any channel and on any device to exceed customer expectations.
Learn from every interaction
Continuously improve while reducing costs by using data and intelligence to transform how you provide service.
Innovate with AI-driven insights
Create virtual agents, empower supervisors with actionable insights, and guide agents to the right outcomes.
Pricing
Dynamics 365 for Customer Service Professional
Per user/month
Dynamics 365 for Customer Service Enterprise
Per user/month
Chat for Dynamics 365
Per user/month
Requires Customer Service Enterprise
Explore how customers are using Dynamics 365 for Customer Service
Explore prebuilt solutions from Microsoft and our partners on AppSource
ScreenMeet for Support
Provide enterprise remote support for the customer experience service evolution.
Five9 Cloud Contact Center
Enable computer telephony integration (CTI) screen pops for Dynamics CRM
AvePoint Citizen Services
Modernize incident and case management to better serve the constituents you support.
DXC Health360 Engagement Center
Build great patient relationships with Health360 Engagement Center.
Explore additional resources
The Total Economic ImpactTM of Microsoft Dynamics 365 for Customer Service
See how six diverse companies became more efficient and drove higher customer retention and engagement.
Gartner Magic Quadrant for the CRM Customer Engagement Centre
Gartner positions Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for the CRM Customer Engagement Centre.
The Microsoft 2018 Global State of Customer Service
Find out what you can do to earn customer loyalty.
Customer Service—even better with Dynamics 365 integrated customer service solutions
Deliver an exceptional omnichannel experience across all channels with integrated customer service solutions.
Dynamics 365 Customer Service Insights
Leverage AI-driven insights to make better decisions and proactively improve customer satisfaction with confidence.
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