Explore how customers are using Dynamics 365 for Customer Service
Explore prebuilt solutions from Microsoft and our partners on AppSource
Recursive Labs Visual Engagement
Real time co-browse, replay interactive video, record archiving, and reply chatbot integration.
IT Service Management powered by Microsoft Dynamics® 365.
Five9 Cloud Contact Center
Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM
AvePoint Citizen Services
Modernize incident and case management to better serve the constituents you support.
DXC Health360 Engagement Center
Great Patient Relationships Start with Health360 Engagement Center
Explore additional resources
The Total Economic ImpactTM of Microsoft Dynamics 365 for Customer Service
See how six diverse companies became more efficient and drove higher customer retention and engagement.
Gartner Magic Quadrant for the CRM Customer Engagement Centre
Gartner positions Microsoft in the Leaders Quadrant in the 2018 Magic Quadrant for CRM Customer Engagement Centre.
The Microsoft 2018 Global State of Customer Service
Find out what you can do to earn customer loyalty.