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Microsoft Dynamics 365 for Customer Service

Earn customers for life

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalised service and adds value to every interaction, even on the go.

Effortless customer service begins here

Engage with customers on any channel or device

Deliver effortless experiences on your customers’ terms, through any channel and on any device.


Deliver fast, personalised service

Make it easy for agents to meet rising customer expectations. Intelligent processes guide agents to the right action every time.


Learn from every interaction

Continuously improve while reducing the cost to serve using data and intelligence to transform how you provide service.


Innovate with a modern and adaptable platform

Drive innovation with an application that is easy to tailor, extend, and connect to other apps and services you already use.



Dynamics 365 for Customer Service Professional

Core customer service



Per user/month

Dynamics 365 for Customer Service Enterprise

Advanced Customer Service



Per user/month

Best value

Customer Engagement Plan

Includes Customer Service, Field Service, Project Service Automation, and Sales



Per user/month

Customers are transforming with Dynamics 365 for Customer Service

HP uses artificial intelligence to transform its customer support experience.

AccuWeather uses cloud services to safeguard lives and businesses.

City of Brampton transforms government services to better serve citizens.

Explore pre-built solutions on AppSource

Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 for Customer Service when you have unique business process or industry needs.

Recursive Labs Visual Engagement

By Recursive Labs, Inc.

Dynamics 365

Real time co-browse, replay interactive video, record archiving, and reply chatbot integration.
Provance ITSM

By Provance ITSM

Dynamics 365

IT Service Management powered by Microsoft Dynamics® 365.
Five9 Cloud Contact Center

By Five9

Dynamics 365

Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM
AvePoint Citizen Services

By AvePoint Inc.

Azure for Web Apps

Modernize incident and case management to better serve the constituents you support.
DXC Health360 Engagement Center

By DXC Technology

Dynamics 365

Great Patient Relationships Start with Health360 Engagement Center

Explore other resources

The Total Economic Impact™ of Microsoft Dynamics 365 for Customer Service

For this commissioned study, Forrester Consulting analysed the ROI of Dynamics 365 for Customer Service. See how six diverse companies became more efficient and drove higher customer retention and engagement.

Gartner Magic Quadrant for the CRM Customer Engagement Center

Gartner positions Microsoft in the Leaders Quadrant in the 2018 Magic Quadrant for CRM Customer Engagement Center based on its completeness of vision and ability to execute.

The Microsoft 2018 Global State of Customer Service Report is here. Find out what you can do to earn customer loyalty.

Explore GDPR and how Dynamics 365 helps you comply with this European privacy law.

Watch an on-demand webinar to learn how to differentiate your brand through better customer service.

Try Microsoft Dynamics 365 for Customer Service

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