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Intuitive agent experience
Flexible, extensible platform
Insights and analytics
Help customers solve issues on their own with easy to use self-service options. Drive personalised experiences with 360-degree customer views and continuously improve the service experience to earn customers for life.
An intuitive agent experience speeds onboarding and avoids escalations. Knowledge-driven case management delivers the right answers every time and dynamic guidance to the right action ensures fast and accurate resolution.
Easily adapt and drive best practices to create consistent experiences. Leverage insights to optimise performance and reduce costs. And, when you’re ready, quickly adopt additional functionality as your needs grow.
Explore pre-built solutions on AppSource
Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 for Customer Service Professional for your unique business process or industry needs.
Live chat and track conversations from visitors on your website within CRM for Dynamics 365.
Five9 Cloud Contact Center
Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM
TelephoneIntegration: Phone to Dynamics Connector
Connect Dynamics 365 to your phone to get Click-2-Dial, Caller-recognition, Screen-Pops and more
CRM Starter Pack
CRM Add-on Combo for Basic Dynamics 365/CRM Functions.