Skip to main content

Dynamics 365 Customer Service Professional

Create exceptional customer experiences with a modern approach to customer service.

Anytime, anywhere access

Intuitive agent experience

Guided outcomes

Flexible, extensible platform

Insights and analytics

Earn loyalty

Help customers solve issues on their own with easy to use self-service options. Drive personalised experiences with 360-degree customer views and continuously improve the service experience to earn customers for life.

Empower agents

An intuitive agent experience speeds onboarding and avoids escalations. Knowledge-driven case management delivers the right answers every time and dynamic guidance to the right action ensures fast and accurate resolution.

Stay agile

Easily adapt and drive best practices to create consistent experiences. Leverage insights to optimise performance and reduce costs. And, when you’re ready, quickly adopt additional functionality as your needs grow.


Dynamics 365 Customer Service Professional


Per user/month

Explore pre-built solutions on AppSource

Use pre-built solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 Customer Service Professional for your unique business process or industry needs.


By PowerObjects An HCL Company

Dynamics 365

Live chat and track conversations from visitors on your website within CRM for Dynamics 365.

Five9 Cloud Contact Center

By Five9

Dynamics 365

Computer telephony integration (CTI) screen pop for Microsoft Dynamics CRM

TelephoneIntegration: Phone connected to Dynamics


Dynamics 365

Connect your phone to Dynamics 365 to get Click-2-Dial, Caller-recognition, Screen-Pops and more

CRM Starter Pack


Dynamics 365

CRM Add-on Combo for Basic Dynamics 365/CRM Functions.

Take the next step