Dynamics 365 Customer Service resources
Discover the intelligent, all-in-one solution that delivers seamless, connected experiences.
Analyst reports and research studies
See what industry experts say about Customer Service
Microsoft Dynamics 365 deployed to streamline service delivery and save money for its clients
Discover the ROI that customers realise with Dynamics 365 Customer Service in the Forrester study.
Microsoft is the highest scorer in the Winners with Distinction category.
E-books and reports
Get in-depth information about managing successful customer service organisations.
Download this e-book to learn how to deliver exceptional service in a rapidly changing business climate.Read the e-book
In the midst of shifting business landscapes, learn how to create a resilient organisation.Read the blog
Read this commissioned study by Forrester Consulting on the impact of emerging technology on digital experiences.Read the study
See Customer Service in action.
Earn customers for life with Customer Service.
Improve customer satisfaction with service insights.
Deliver always-on service anytime, anywhere with Dynamics 365.
On-demand courses to support your implementation of Customer Service
Get started with Customer Service
Incorporate omnichannel into Customer Service
Manage cases with Customer Service
Try Dynamics 365 Customer Service
Take the next step.
1 Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.