Dynamics 365 for Customer Service resources
Analyst reports
Gartner once again names Microsoft a leader in the CRM Customer Engagement Center Magic Quadrant.
Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.
The Total Economic Impact(tm) of Microsoft Dynamics 365 for Customer Service
E-books and white papers
Creating Highly Engaged and Satisfied Clients
Creating Highly Engaged Customer Service Employees
Explore GDPR and how Dynamics 365 helps you comply with this European privacy law
2018 State of Global Customer Service Report
Case studies
Beyond Bank delivers an exceptional customer experience with Dynamics 365
AccuWeather uses Big data and cloud services to safeguard lives and businesses.
City of Brampton transforms Government services to better serve citizens.
Webinars
Differentiate your brand through better customer service – Part 1
Differentiate your brand through better customer service – Part 2
Differentiate your brand through better customer service – Part 3
