Dynamics 365 Customer Service resources
Analyst reports
Gartner once again names Microsoft a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Center.
Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.
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Videos
Earn customers for life with Customer Service
Improve customer satisfaction with Customer Service Insights
Deliver always-on service anytime, anywhere with Dynamics 365
Case studies
Australian Red Cross deploys a community outreach programme within a week.
Westminster City Council transforms government services to enhance citizen engagement.
Venca sets trends in online retailing for personalised, flexible customer service.
Webinars
Earn Customers for Life with Microsoft Dynamics 365
How Customer Service and Mixed Reality Pave a Road to the Future of Work
Adapt to a Rapidly Changing Environment
How to Foster Customer Relationships at a Critical Time
Keep Consumers Connected with Your Business
Additional resources
In the midst of a constantly changing business landscape, learn how to create a resilient organisation—for now and for the future.
Read blogExplore how Dynamics 365 helps you comply with GDPR, the European privacy law.
Read e-bookRead the results of a commissioned study conducted by Forrester Consulting on behalf of Microsoft about the impact of emerging technology on digital experiences.
Read studyDiscover insights on the global state of customer service.
Read reportFive ingredients to ignite always-on service
Read e-bookTraining
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