Dynamics 365 Customer Voice capabilities
Empower your organisation to quickly collect and understand omnichannel feedback at scale to build better customer experiences.

Capabilities
What’s new with Dynamics 365 Customer Voice

3 ways to enhance feedback management
Engage customers instantly and effectively with visualised insights and automatic triggers to accelerate time to response.

Import product review feedback from e-commerce platforms
Visualise product ratings, most-loved features, and sentiment score in the dashboard to learn which improvements will offer the best return on investment.

Global development company improves women’s health
DAI launched its Women for Health programme and used Dynamics 365 Customer Voice to create customised surveys and collect feedback from remote locations.

Real-time customer insights in banking
Streamline connections and optimise your digital approach across your organisation to improve customer satisfaction.

"Using Dynamics 365 Customer Voice, we were able to rapidly build a solution to survey our 47,000 team members in the early stages of the COVID-19 pandemic."
Trever T. White Manufacturing and Engineering Systems GM, Toyota North America

"By using Dynamics 365 Customer Voice, we became nimbler with our data and were able to share programme information in near-real time with our funders."
Dr. Fatima Adamu National Programme Manager, Women for Health, DAI