Dynamics 365 Field Service capabilities
Deliver exceptional customer experiences.

Capabilities
What’s new in Field Service

Dynamics 365 Field Service demos
See how to turn your field service into a profit centre using connected field service solutions.

Recognised as a Leader
Microsoft is named a Leader in the October 2022 Gartner® Magic Quadrant™ for Field Service Management.1

”When we start a Dynamics 365 Remote Assist call, it automatically creates a case in Dynamics 365 Field Service, and we can store a recording of the repair work to refer back to it if needed. We were impressed by how seamlessly the pieces interoperate.”
Helmut Draxler
Chief Digital and Information Officer
Burckhardt Compression
Related applications

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Deliver exceptional customer experiences
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Ensure consistent and dependable operations
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Optimise resources and reduce costs

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Help remote employees work together
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Use mixed-reality collaboration
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Get instant access to experts

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Reduce errors and increase safety
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Close knowledge gaps
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Adapt to your work in real time

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Build an agile, connected supply chain
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Streamline planning and production
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Maximise operational profitability

Get started with Dynamics 365 Field Service

1Gartner Magic Quadrant for Field Service Management, 24 October 2022, Jim Robinson and Leif-Olof Wallin. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Try Dynamics 365 Field Service for free
Discover how to deliver exceptional service and earn customers for life. In this trial, you’ll learn how to:
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Increase employee productivity with real-time recommendations.
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Remotely detect and resolve issues before they become a problem.
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Improve proactive service with AI-based suggestions.
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Automatically create and schedule work orders based on triggers.
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Gain customer insights with automated customer surveys.
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