Dynamics 365 Field Service capabilities

Meet customer expectations with on-time scheduling and technician location information.

Gain customer insights with automated, personalised customer surveys after completing field service calls using Dynamics 365 Customer Voice.

Provide self-scheduling options for the convenience of your customers.

Use Field Service to capture asset information through inspections, and get real-time remote expert support via Dynamics 365 Remote Assist and other mixed-reality tools.

Consult with experts in real time to solve problems faster and perform remote inspections with Dynamics 365 Remote Assist.

Use the Field Service mobile app to track service activity—including offline access to bookings, work orders, and assets—and respond to Internet of Things (IoT) alerts and commands in the field.

Manage work orders and appointment schedules, access customer data and maps, and capture photos, videos, and voice notes with the mobile app.

Use knowledge base articles to increase first-time-fix rates.

Use AI-enabled scheduling recommendations and manual, semi-automated, or fully automated scheduling to choose the right technician at the right time.

Use the drag-and-drop schedule board and interactive map to assign the nearest available technician.

Minimise travel time and maximise utilisation while responding to delays, cancellations, and urgent work by using the built-in schedule board optimisation.

Use the rich insights dashboards to help service managers analyse opportunities to increase first-time-fix rates.

Assign work to the right resource based on trade, and control costs through “not to exceed” values on work orders.

Remotely detect and proactively resolve issues before customers are aware using Internet of Things (IoT) sensors.

Turn your cost centre into a profit centre by moving from a scheduled services model to just-in-time predictive maintenance triggered by IoT data.

Exceed expectations with the combined capabilities across Dynamics 365 Supply Chain Management and Field Service, including asset hierarchy, locations, and service-level agreements.

Ensure that technicians have the latest asset data, synchronised across Dynamics 365 Finance and Supply Chain Management, to improve service accuracy.