Dynamics 365 Field Service capabilities
Transform your service operations and improve customer experiences with generative AI, Internet of Things (IoT) and mixed reality.
Capabilities
What’s new in Field Service
Dynamics 365 Field Service demos
See how to help your frontline workers get more done in less time with AI assistance.
Recognised as a Leader
Microsoft is named a Leader in the October 2022 Gartner® Magic Quadrant™ for Field Service Management.1
“With Dynamics 365 Field Service, we now have a system that will grow with us, and it isn’t like swimming with a boat anchor. It keeps itself up to date, continually delivering new capabilities.”
Cliff Reeves
Consultant, Phillips Corporation
Related applications
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Make agents’ work easier
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Enable intelligent self-service
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Optimise service operations
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Help remote employees work together
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Use mixed-reality collaboration
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Get instant access to experts
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Reduce errors and increase safety
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Close knowledge gaps
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Adapt to your work in real time
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Manage the entire asset lifecycle
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Create a smart, connected factory
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Automate and optimise fulfilment
Get started with Dynamics 365 Field Service
1Gartner Magic Quadrant for Field Service Management, 24 October 2022, Jim Robinson and Leif-Olof Wallin. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Try Dynamics 365 Field Service for free
Discover how to deliver exceptional service and earn customers for life. In this trial, you’ll learn how to:
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Increase employee productivity with real-time recommendations.
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Remotely detect and resolve issues before they become a problem.
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Improve proactive service with AI-based suggestions.
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Automatically create and schedule work orders based on triggers.
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Gain customer insights with automated customer surveys.
Dynamics 365 Field Service
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