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Move from reactive to proactive to predictive service using data insights and connected experiences.
Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
Learn how the company addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings, and industries.
Discover how the company successfully boosted its agility in responding to and resolving service issues out on the high seas.
Learn how the company is using Internet of Things (IoT) and data analytics as part of its field service management.
Learn how PHDC streamlined its processes to help low-income residents make needed repairs to their homes more quickly.
Empower frontline employees
Optimise scheduling
Create connected experiences
Increase first-time-fix rates and elevate frontline employees’ productivity with:
Help dispatchers achieve business objectives with:
Define attributes that characterise different assets with:
Microsoft is named a Leader in the 2021 Gartner® Magic Quadrant™ for Field Service Management.
Explore prebuilt solutions and consulting services.
Gartner Magic Quadrant for Field Service Management, 31 August 2021, Jim Robinson and Naved Rashid.
GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any supplier, product, or service depicted in its research publications and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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