Dynamics 365 Field Service
Deliver exceptional service
Move from reactive to proactive to predictive service using data insights and connected experiences.
Deliver seamless customer experiences
Personalise the service experience
Build trust and loyalty by delivering empathetic, connected service experiences that adapt to your customers’ evolving needs.
Increase worker productivity
Equip employees with the right tools and relevant work-order data so they’re prepared for each service dispatch, every time.
Optimise service operations
Get actionable insights, share critical data, and access real-time remote expert support using IoT and AI-driven tools to boost first-time fix rates.
Digitally transform with Field Service
Team Rubicon boosts field operations
Read how Team Rubicon optimises logistics and mobilises more volunteers with Dynamics 365 Field Service.
G&J Pepsi-Cola Bottlers thirst for innovation
Learn how G&J Pepsi uses Field Service to address priorities and exceed service expectations, maximising revenue and cost savings.
Burckhardt Compression speeds service
Discover how the company successfully boosted its agility in responding to and resolving service issues out on the high seas.
UD Trucks pursues year-round logistics support
Find out how the company is accelerating Digital Transformation (DX) in pursuit of its Better Life purpose.
Deliver differentiated service engagements
Access the right information at the right time
Increase first-time-fix rates and boost frontline employees’ productivity with:
- Smart route planning.
- Internet of Things (IoT) integration.
- Real-time remote expert collaboration using mixed reality.
Maximise technician performance, minimise travel time
Help dispatchers achieve business objectives with:
- Embedded optimisation within the schedule board.
- Schedules to meet service-level agreements (SLAs).
- Predictive travel time and work duration.
Track and manage assets with IoT to reduce downtime
Define attributes that characterise different assets with:
- The ability to pinpoint asset locations and hierarchy.
- Geofencing capabilities.
- Asset health monitoring over time.
Recognised as a Leader
Microsoft is named a Leader in the 2022 Gartner® Magic Quadrant™ for Field Service Management.1
Microsoft AppSource solutions for Field Service
Get started with Dynamics 365 Field Service
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Try Dynamics 365 Field Service for free
Discover how to deliver exceptional service and earn customers for life. In this trial, you’ll learn how to:
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Increase employee productivity with real-time recommendations.
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Remotely detect and resolve issues before they become a problem.
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Improve proactive service with AI-based suggestions.
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Automatically create and schedule work orders based on triggers.
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Gain customer insights with automated customer surveys.
Dynamics 365 Field Service
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