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Field Service operations

Optimise remote and on-site field service operations with Dynamics 365 Field Service.  Learn how Silver Chain provides an additional safety net to ensure patient care is seamless.

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“We strive to provide uniform, quality after-sales services in a global partnership with Microsoft. Going forward, I want to create a mechanism to collect forklift data by using IoT and telematics to prevent failures."

Mr. Michio Yonezawa: General Manager, Services Department, Toyota Industries Corporation

Improve performance

Use targeted analytics for insight into operational field effectiveness. Data-driven decisions help transform field service into a profit centre.

Increase technician productivity

Take advantage of technologies like artificial intelligence, IoT, and mixed reality to accurately inform and guide technicians through the service engagement.

Speed onboarding and adoption

Reduce onboarding time with an intuitive, role-driven interface with immersive learning experiences. Built-in intelligence helps your newest technicians be more effective.

Streamline field operations

Improve profitability by optimising schedules and use remote troubleshooting so a technician is dispatched only when necessary.

Take the next step

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