Personalise buyer experiences
Build more rewarding business relationships when you create seamless experiences that increase lead generation, strengthen your marketing capabilities, and expand your sales opportunities with Dynamics 365 Marketing.
Orchestrate customer journeys
Easily orchestrate personalised multi-channel journeys that deliver the right message at the right time in the right channel to create rewarding relationships.
Align sales and marketing
Create seamless customer experiences through marketing automation, shared data, and business processes connected to Dynamics 365 Sales to increase lead generation and productively nurture leads.
Make informed decisions
Improve automated marketing performance with AI-driven insights, lead scoring, and custom dashboards, plus gain a 360-degree view of customers through integration with Dynamics 365 Customer Insights.
Grow with an adaptable platform
Personalise and extend the capabilities of Marketing by easily connecting it with the apps and services you already use. Built-in privacy features help you comply with GDPR regulations and accessibility guidelines.
Turn prospects into engaged customers
Create exceptional experiences and drive more qualified opportunities with sales and marketing applications on the same platform. Nurture demand, personalise experiences, and build relationships at scale with Dynamics 365.
Customers are transforming with Dynamics 365 Marketing
Pricing
For organisations without any other Dynamics 365 application
For organisations that need an additional application5
For production instances
From
Per tenant/month
For non-production instances
From
Per tenant/month
5,000–49,999
contacts
per pack per month
Sold in packs of
5,000 contacts
50,000–99,999
contacts
per pack per month
Sold in packs of
50,000 contacts
100,000–249,999
contacts
per pack per month
Sold in packs of
50,000 contacts
250,000–499,999
contacts
per pack per month
Sold in packs of
50,000 contacts
500,000+
contacts
per pack per month
Sold in packs of
50,000 contacts
1 4 Requires minimum 10 users of Dynamics 365 applications: Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Project Service Automation, Dynamics 365 Supply Chain Management, or Dynamics 365 Retail.
2 3 6 Dynamics 365 Marketing pricing is based only on the number of contacts intended to be used for marketing activity and not the total number of contacts in database. Marketing activities include any contact or engagement via emails, landing pages, forms, LinkedIn integration, events, surveys, and any other custom channel. For more information, please refer to this FAQ.
5 Dynamics 365 Marketing customers who need an additional Marketing application for non-production use or for a separate instance may purchase an additional application. With this application, customers get one instance of the Marketing application. Contacts are pooled at the tenant level and not included with this application.
7 Special pricing available for nonprofits and academic customers. Contact Microsoft or your Dynamics 365 partner for more information.
Explore additional resources
Introduction to Dynamics 365 Marketing
Discover how to maximise your automated marketing results with advanced tools.
Aligning Marketing and Sales Operations
Learn four key areas of focus for strong alignment in this on-demand webinar.
Gartner Peer Insights
Gartner Peer Insights names Microsoft as a 2020 Customers’ Choice for CRM Lead Management.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
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