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Orchestrate personalised journeys across all touchpoints to strengthen relationships and earn loyalty
Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.
Design, predict, and deliver content through the right channels in the moment of interaction for personalised customer journeys.
Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.
Campari reimagined engagement by unifying customer data and orchestrating end-to-end customer journeys.
Global nonprofit UNICEF Netherlands personalises campaigns at scale to engage donors and save children.
Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.
The volunteer-led nonprofit Team Rubicon used Dynamics 365 to engage volunteers and rapidly respond to COVID-19.
Trade agency NZTE increased customer engagement by 400 percent and reduced costs by managing events and improving decision making with Dynamics 365.
Mercer-MacKay Digital Storytelling agency uses Dynamics 365 to help technology companies tell their own stories.
Transform your business with real-time customer journeys across the entire customer lifecycle.
End-to-end experiences
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