Dynamics 365 Marketing
Elevate customer experiences
Orchestrate personalised journeys across all touchpoints to strengthen relationships and earn loyalty.
Win customers and earn loyalty faster
Orchestrate customer journeys across marketing, sales, commerce, and service to provide a holistic customer experience.
Personalise customer experiences with AI
Turn insights into relevant action using AI-driven recommendations for content, channels, customer segmentation, and analytics.
Build customer trust with a unified, adaptable platform
Use built-in features to help with compliance requirements and protect customer data. Easily customise and connect with tools you already use.
Real-time customer journey orchestration capabilities now available*
Drive meaningful customer interactions across digital and physical channels to create deeper relationships and achieve business success. Turn insights into AI-powered actions to transform customers into fans.
Read real customer stories
HP delivers personalised customer service
HP builds lifetime loyalty while reducing support call times and lowering operational costs by keeping the customer experience positive.
Campari raises the bar for customers
Campari reimagined engagement by unifying customer data and orchestrating end-to-end customer journeys.
UNICEF Netherlands earns more supporters
Global nonprofit UNICEF Netherlands personalises campaigns at scale to engage donors and save children.
Northrop & Johnson cruises into smarter marketing
Premier yacht broker Northrop & Johnson increased charter sales by 70 percent.
Team Rubicon aids communities in crisis
The volunteer-led nonprofit Team Rubicon used Dynamics 365 to engage volunteers and rapidly respond to COVID-19.
Mercer-MacKay gains new customers and record sales
Mercer-MacKay Digital Storytelling uses Dynamics 365 to help technology companies effectively tell their own stories.
Capabilities that make a difference
Transform your business with real-time customer journeys across the entire customer lifecycle.
End-to-end experiences
- End-to-end experiences
- Assisted by AI
- Easy for business users
- Real-time customer-led journeys
- B2C and B2B marketing
- Physical and digital channels
- Dynamic, easy-to-use content editor
- Experimentation and optimisation
- AI-recommended channels
- Natural-language segments and journeys
- Easily defined journey triggers
- Engaging events with Microsoft Teams
Watch Marketing videos
See how to elevate customer experiences.
Orchestrate personalised customer journeys.
Turn event attendees into loyal customers.
Deliver relevant content in the right channel.
Personalise customer experiences with AI and analytics.
Get started with Dynamics 365 Marketing
How can we help?
Contact a Dynamics 365 sales representative or Microsoft partner to:
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See a live demo.
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Set up a free trial.
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Get answers and expert guidance.
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Start transforming your business processes.
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A sales representative or Microsoft partner will be in touch within four business days.
Try Dynamics 365 Marketing free for 30 days
Orchestrate your customer journeys to strengthen relationships and earn customer loyalty faster. In this trial, you’ll learn how to:
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Engage your target audience in real time.
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Win customers and earn their loyalty faster.
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Create personalised customer experiences using AI.
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Build customer trust.
Dynamics 365 Marketing
Let's get started
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