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Explore Dynamics 365 Retail capabilities

Build brand loyalty

Deliver a seamless, unified shopping experience by connecting digital, in-store, and back office operations with a single retail platform.

Provide exceptional service to your customers across channels by tailoring product selection and recommendations. Exceed expectations at all touch points.

Offer choice and convenience with in-store purchasing, pick-up in other locations, or home delivery through connected ordering and fulfillment tools. Expedite checkouts with mobile POS.

Create customers for life with easy-to-manage loyalty programmes, wish lists, gift cards, and promotional coupons across channels.

Simplify store operations

Easily manage employees, stock, financials, and reporting from a single app, with views tailored by role.

Speed up end-of-day activities using automated and streamlined workflows.

Empower employees with the insights they need to make fast, data-driven decisions.

Improve collaboration by connecting in-store sales associates with back office operations and finance teams.

Strategically plan and merchandise

Maximise profitability by offering the right products at the right time and price. Centrally track product information, categories, assortment, and pricing.

Streamline sourcing and replenishment so you acquire stock from the right supplier at the best price. Monitor demand for products in real time to replenish your stores and distribution centres efficiently.

Create effective sales promotions with multi-channel sales and cost data to help you determine optimal campaigns.

Optimise your supply chain

Make informed decisions and reduce costs with advanced analytics and machine learning that enable you to make the best stock supply decisions for your stores and distribution centres.

Improve stock management with real-time views so you keep the right level of stock on hand and accurately forecast demand to maximise sales and profitability.

Anticipate customer demand and reduce time to market with actionable insights provided by historical sales and purchase data.

Explore add-on solutions on AppSource

Extend the capabilities of Dynamics 365 Retail to meet unique business process or industry needs with pre-built solutions from Microsoft and our partners.

Sunrise 365® Supply Chain

By Sunrise Technologies

Dynamics 365 for Operations

An apparel and footwear solution with advanced supply chain and business intelligence.

Brick & Click - An Enterprise Digital Platform

By Sonata Software Ltd.

Dynamics 365 for Operations

A digital and in-store solution to engage customers with a unified retail experience.


By K3 Software Solutions

Dynamics 365 for Operations

ax|is fashion is a concept-to-consumer solution that meets the unique needs of the fashion industry.

DXC Merchandise Planning and Execution Suite

By DXC.Technology

Dynamics 365 for Operations

A merchandising solution including budget planning, demand forecasting, purchase planning, allocation, and replenishment.

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