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Explore Dynamics 365 Sales capabilities

Activate digital selling with sales accelerator

Shorten the sales cycle with a single workspace that has everything remote sellers need to stay focused and productive.

Help remote sellers focus by giving them clear and achievable sales activities, prioritised with AI and predictive scoring.

Streamline selling with integrated multichannel tools such as soft phone dialer and email templates.

Communicate with empathy by leveraging AI-powered conversation intelligence to detect customer emotion, sentiment, and priorities.

Pivot to remote selling with the Sales Insights Add-in for Dynamics 365 Sales.

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Build relationships with authentic and personal engagement

Unify relationship data and processes with LinkedIn Sales Navigator integration so sellers can build trust and easily manage relationships at scale.

Get profiles and insights with LinkedIn Sales Navigator integration, including related leads and ways to secure a warm introduction.

Keep track of contacts and visualise relationships among contacts with interactive org charts.

Keep relationships on track with signals from Dynamics 365 and Microsoft 365 that reveal relationship health and risks.

See the customer’s point of view and improve sales engagement by combining your customer data with survey insights from Dynamics 365 Customer Voice—included with Sales.

Drive more personalised, meaningful engagement by bringing LinkedIn and Dynamics 365 together with Microsoft Relationship Sales.

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Free up more time for selling

Minimise routine tasks with an intuitive and interactive user interface and suggestions for creating new records.

Concentrate on selling with sales playbooks that contain repeatable, winning sales techniques and contextual reference materials.

Spend less time searching for content with modern sales enablement capabilities that intelligently recommend the most relevant content and related training to sellers.

Reduce training time with a business process user interface that provides contextual guidance during every phase of the sales cycle.


Boost sales productivity with seamless tools

Improve coordination between sales and marketing with cross-team visibility into campaigns and prebuilt workflows that automatically hand off sales-ready leads.

Collaborate on deals across functions and geography with customer information and document sharing directly from Microsoft Teams, a modern hub for chat, meetings, documents, and business applications.

Minimise manual data entry by scanning and converting business cards into new records in Dynamics 365.

Streamline workflow with modern mobile applications and familiar tools like Outlook, Excel, and SharePoint that work seamlessly with Dynamics 365 Sales.

Build buyer confidence in your products using mixed reality from Dynamics 365 Product Visualize Preview.

Accelerate sales performance

Streamline planning and increase forecast accuracy using intuitive seller-generated projections augmented with predictive forecasting.

Promote accountability with snapshots and deal flow visualisation to track and analyse pipeline changes.

Help sales managers drive performance with deal insights, relationship analytics, and conversation intelligence.

Discover emerging customer needs, competitive dynamics, and market trends with AI-driven insights.

Proactively identify at-risk deals, gain visibility into conversations, and provide actionable feedback through built-in coaching tools.

Help your sales team reach its full potential with the Sales Insights Add-in.

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Innovate with flexible solutions that grow with your business

Accelerate time to market by quickly adapting the prebuilt Sales and AI applications to your needs with visual editors. Automate workflows, analyse data, and easily build custom applications with Microsoft Power Platform.

Easily deliver insights to your sales team with built-in AI. Customise insights to fit your sales process—no code required.

Reduce the cost and complexity of operating a global infrastructure with Azure, and help safeguard your data throughout Microsoft datacenters.

Transform the end-to-end customer journey by unifying your marketing, sales, and service data.

Explore prebuilt Sales solutions on AppSource

Use prebuilt sales solutions from Microsoft and our partners to extend the capabilities of Dynamics 365 Sales when you have unique business process or industry needs.

Fundraising and Engagement

By Microsoft

Dynamics 365

Modernize donor and constituent engagement to increase mission impact

PROS Smart CPQ

By PROS

Dynamics 365

Increase Sales Productivity and Sales Velocity with PROS Smart CPQ (Configure, Price, Quote)

Adobe Sign for Microsoft Dynamics 365

By Adobe

Dynamics 365

Close business faster, safer, and more efficiently with Adobe Sign e-signatures for Dynamics 365.

Seismic Sales Enablement for Dynamics 365

By Seismic Software

Dynamics 365

Seismic Sales Enablement for Dynamics 365

Highspot for Dynamics 365

By Highspot

Dynamics 365

Highspot for Dynamics 365

Impartner PRM

By Impartner

Dynamics 365

Partner Relationship Management (PRM) solution with native integration to Microsoft Dynamics 365 CRM

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