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Dynamics 365 Sales

Insights-based sales acceleration

Accelerate sales by empowering sales teams with AI-enabled automation, contextual insights, and team connectivity.

Win new customers through teamwork

Connect sellers with customers through their preferred communication channels with Microsoft Teams and Dynamics 365 Sales.

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Accelerate revenue with AI

Streamline sales cycles through suggested next best actions, focusing on the highest-priority activity with the best propensity to close.

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Predict and manage pipelines with confidence

Predict revenue fluctuations and highlight areas of focus from top to bottom of the funnel.

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Improve customer calls through feedback

Get in-the-moment insights about customer emotion, competitive market, sentiment, and priorities in phone calls to enable guided selling.

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Get more from each interaction with your sales solution

Learn how businesses increased their sales, cut costs, and improved the efficiency of their teams with Microsoft Dynamics 365 Sales solutions in the Total Economic Impact™ commissioned study conducted by Forrester Consulting.


ROI over 3 years


Months to payback


Increase in seller efficiency when collaborating with team members

Results are for a composite organisation based on interviewed customers. The Total Economic Impact™ of Microsoft Dynamics 365, a commissioned study conducted by Forrester Consulting, March 2022.

Real customers, real results

MVP health care

215 percent ROI

MVP Health Care expects to save up to $6 million a year after modernising its customer experience platform.

Business Finland

20 percent sales increase

Business Finland saw increased sales after moving to a customer experience platform built on Dynamics 365.

DP World

15 percent greater efficiency

DP World shortened its sales cycle and increased revenue using Dynamics 365 Sales.

CH Robinson

11-month ROI

C.H. Robinson, one of the world’s largest logistics platforms, achieved ROI by discovering unmet customer needs with Dynamics 365 Sales.

Help sellers sell and buyers buy

Bring together the entire sales team to facilitate the buyer journey.

  • Prioritised customers and activities
  • Effective conversation techniques
  • Built-in collaboration
  • Planning and forecasting
  • Real-time visibility
  • Coaching at scale
  • Tailor for specific roles
  • Customisable AI
  • Configurable sales process

Related applications

Provide coordinated virtual engagement using an enterprise collaboration hub that brings together colleagues, customers, and contextual customer data.

Read the overview

Provide fast and convenient experiences using always-on chatbots that qualify and assist customers and seamlessly hand them off to a live agent.

Discover the capabilities

Automatically personalise engagement based on customer feedback gathered through surveys.

Read the overview
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Get started with Dynamics 365 Sales

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