Skip to main content

Dynamics 365 contact sales widget

Reimagine how you engage with customers

Create exceptional customer connections and deliver transformative outcomes using generative AI and composable contact centre solutions.

Deliver exceptional customer journeys

Personalise customer experiences

Deliver connected service experiences that delight customers.

Elevate employee effectiveness

Solve problems faster with generative AI and actionable insights.

Optimise service operations

Unlock new revenue streams and reduce service costs.

Strengthen your customer connections

Deliver omnichannel service

Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions.

Resolve customer issues faster

Save agents’ time with Copilot, an AI-powered assistant that helps search for relevant information across trusted websites and internal documents.

Improve case management

Increase employee effectiveness and cross-team collaboration while delivering personalised experiences that drive customer loyalty.

Evolve field service management

Innovate new business models by transitioning from reactive to proactive and predictive service engagements and frictionless self-service.

Logo of Forrester

Empower agents to close cases faster and decrease backlogs

Enable scale through automation of repeatable tasks and resolve customer needs quickly and easily with intelligent self-service.


Decrease in case backlog1


Reduction in average agent handling time1


Time savings from improved agent productivity1

1 Results from a government agency interviewed for The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, 2020, a commissioned study by Forrester Consulting.

Introducing the Microsoft Digital Contact Centre Platform

Make every customer engagement exceptional. Discover how to reduce contact centre complexity with a single platform.

Customers delivering exceptional service

Image of S H I Cryogenics Group

Streamlining product service

SHI Cryogenics Group reduced product repair turnaround times from two months to two weeks, providing better support and value for customers.

Image of University Of Salford Manchester

Learning to engage new students

The University of Salford increased applications from overseas students by 300 percent while doubling international enrolment by automating key admissions processes.

Image of Miami Dolphins

Providing great fan experiences

The Miami Dolphins now resolve 97 percent of routine customer enquiries with a chatbot, freeing service agents for more complex issues.

A image of multiple trains to illustrate the effectiveness of C R M by Siemens

Transforming CRM in just five months

Siemens Mobility went from CRM evaluation to deployment in just five months in order to keep pace with its highly collaborative sales process.

Image of P H D C

Increasing efficiency through automation

PHDC automated tasks to reduce 22 steps down to seven and centralised its data, resulting in the ability to pay contractors in half the time.

Explore service and support products

Exceed customer expectations with products designed to work together.

Dynamics 365 Customer Service

Provide seamless, end-to-end customer service experiences for consistent, connected support across all channels.

Dynamics 365 Field Service

Deliver proactive service, optimised with AI, and empower your frontline workers to increase customer satisfaction.

Dynamics 365 Remote Assist

Empower frontline workers to solve service and support issues in real time on HoloLens, Android, or iOS devices.

Dynamics 365 Customer Insights

Transform customer data into actionable insights and better understand customer behaviour using digital analytics.

Dynamics 365 Customer Voice

Quickly collect and understand omnichannel feedback to build better customer experiences.

Power Virtual Agents

Quickly create sophisticated, intelligent chatbots to resolve common issues and answer service and support questions around the clock.

Azure Communication Services

Add voice, video, chat, and SMS capabilities to apps and websites with just a few lines of code using this fully managed communication platform.

Microsoft Teams

Chat, meet, call, and collaborate to accomplish more across your service and support teams, plus connect with customers.

Power Automate

Drive efficiency across any service or support workstream by automating repetitive tasks, so your teams can focus on what’s needed most.

Power BI

Connect to and visualise all your customer data using a unified, scalable platform for self-service and enterprise business intelligence.

Azure IoT

Connect to, monitor, and control IoT assets enabling remote service and support scenarios and analysis of collective data for planning.

Azure Synapse Analytics

Query data on your terms using a limitless analytics service that can handle all your customer service and support data needs.

Azure Machine Learning

Accelerate the machine learning lifecycle, analysing customer and product data to provide proactive, predictive service and maintenance.

Azure Bot Service

Build conversational AI experiences—including multilingual and multimodal bots—for any customer engagement scenario.

Explore tailored industry solutions

Delight customers using innovative technologies designed specifically for your industry.

Illustrative image for Financial services

Financial services

Build strong service experiences that enhance trust.

Learn more
Illustrative image of Manufacturing industry


Make exceptional service a feature of all your products.

Learn more
Image of clothing store


Build your retail brand on intuitive, personalised service.

Learn more
Image of medical equipments


Create healthcare experiences using powerful data insights.

Learn more
Image of a male customer care employee

Learn more about service solutions

Image of a male customer care employee