Reimagine how you engage with customers
Create exceptional customer connections and deliver transformative outcomes using an intelligent contact centre solution.
Strengthen your customer connections
Deliver omnichannel service
Build trust with customers by delivering seamless experiences across all channels, including conversational AI, live interaction, and self-service solutions.
Resolve customer issues faster
Improve first-call resolution through intelligent, unified routing that uses AI and rules to classify, prioritise, and assign customer support enquiries to the best-suited agent.
Improve case management
Increase employee effectiveness and cross-team collaboration while delivering personalised experiences that drive customer loyalty.
Evolve field service management
Innovate new business models by transitioning from reactive to proactive and predictive service engagements and frictionless self-service.
Empower agents to close cases faster and decrease backlogs
Enable scale through automation of repeatable tasks and resolve customer needs quickly and easily with intelligent self-service.
Decrease in case backlog1
Reduction in average agent handling time1
Time savings from improved agent productivity1
1 Results from a government agency interviewed for The Total Economic Impact™ of Microsoft Dynamics 365 Customer Service, 2020, a commissioned study by Forrester Consulting.
Introducing the Microsoft Digital Contact Centre Platform
Make every customer engagement exceptional. Discover how to reduce contact centre complexity with a single platform.
Streamlining product service
SHI Cryogenics Group reduced product repair turnaround times from two months to two weeks, providing better support and value for customers.
Providing great fan experiences
The Miami Dolphins now resolve 97 percent of routine customer enquiries with a chatbot, freeing service agents for more complex issues.
Transforming CRM in just five months
Siemens Mobility went from CRM evaluation to deployment in just five months in order to keep pace with its highly collaborative sales process.
Increasing efficiency through automation
PHDC automated tasks to reduce 22 steps down to seven and centralised it data, resulting in the ability to pay contractors in half the time.
Explore tailored industry solutions
Delight customers using innovative technologies designed specifically for your industry.
Learn more about service solutions
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