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Deliver unmatched customer experiences with world-class AI and analytics.
Unify all your customer data to generate AI-powered insights in real time.
Understand customer behaviour using digital and cross-channel analytics.
Bring together transactional, behavioral, and demographic data in real time to create a 360-degree view of your customers.
Get a complete, 360-degree view of the customer with digital and cross-channel analytics.
Optimise the customer journey with out-of-the-box and custom interactive reports.
Predict customer needs by unlocking powerful insights using prebuilt AI models, or use custom models for deeper insights.
Connect your entire stack to harness data and drive informed decisions, automate processes, and personalise customer engagement across channels.
See how Chipotle Mexican Grill served up personalised experiences to convert more guests into loyalty-programme members.
See results faster with an AI-powered customer data platform (CDP) that works with your existing stack.
Out-of-the-box AI
Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020
Marketing
Sales
Service
Personalise campaigns and engagement to acquire high-value customers.
Recommend best-fit products, cross-sell, and upsell to increase customer lifetime value.
Provide proactive service to increase customer retention and loyalty.
Serve up delightful experiences.
Win customers for life.
Deliver rewarding experiences.
Transform citizen experiences.
Contact a Dynamics 365 sales representative or Microsoft partner to:
See a live demo.
Set up a free trial.
Get answers and expert guidance.
Start transforming your business processes.
Microsoft employees — visit the Demos page to show your customers the exciting features available in Microsoft Dynamics 365. If you'd like more information or additional options, contact us for support.
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