Dynamics 365 Customer Insights
Leading enterprise customer data platform
Deliver unmatched customer experiences with world-class AI and analytics.
Key capabilities in Dynamics 365 Customer Insights
Cross channel
Understand customer behaviour on your website and mobile app for cross-channel journey optimisation.
Actionable
Optimise the customer journey with out-of-the-box and custom interactive reports.
AI powered
Predict customer needs by unlocking powerful insights using prebuilt AI models, or use custom models for deeper insights.
Consent enabled
Power customer experiences in a cookie-less future.
Real customers, real results
Chipotle grows its base by up to 30 percent
See how Chipotle Mexican Grill served up personalised experiences to convert more guests into loyalty-programme members.
From reactive to proactive
See results faster with an AI-powered customer data platform (CDP) that works with your existing stack.
Out-of-the-box AI
- Out-of-the-box AI
- Self-service AI
- Customisable AI
- Transactional and subscription churn
- Product recommendations
- Customer lifetime value
- AI-recommended segments and measures
- Intelligent data mapping and resolution
- Auto-enrichment using brand affinities
- Custom machine learning models
- Continuous profile augmentation
- Deeper insights with Azure Synapse Analytics
Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020
Trusted by enterprises across industries
Quick-serve restaurants
Serve up delightful experiences.
Retail
Win customers for life.
Financial services
Deliver rewarding experiences.
Government
Transform citizen experiences.
Get started with Dynamics 365 Customer Insights
How can we help?
Contact a Dynamics 365 sales representative to:
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See a live demo.
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Set up a free trial.
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Get answers and expert guidance.
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Start transforming your business processes.
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