Dynamics 365 Customer Insights
Powerful, real-time customer data platform
Understand customer intent
Analyse customer interactions and usage with cross-channel analytics.
Predict customer needs
Unlock powerful insights using prebuilt AI models, or customise the models for deeper insights.
Drive meaningful actions
Harness data to drive informed decisions, automate processes, and personalise customer engagement across channels.
Real customers, real results
Campari achieves 5-times revenue
See how this global company multiplied its revenue through deeper engagement using a unified view of their customers.
Power the entire customer journey
See results faster with an intelligent and intuitive customer data platform (CDP), ready to use with minimal training and IT assistance.
Real-time CDP
- Real-time CDP
- Built-in AI
- Supplier neutral
- Unified customer timeline
- Cross-channel analytics
- Up-to-date audience insights
- AI-driven segments
- Prebuilt predictive models
- Customisable AI models
- Prebuilt connectors for data ingestion
- Industry-leading enrichment sources
- Activation across multiple destinations
Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020
Empower your business teams with a self-service CDP
Trusted by enterprises across industries
Quick-serve restaurants
Serve up delightful experiences.
Retail
Win customers for life.
Financial services
Delievering rewarding experiences.
Government
Transform citizen experiences.