Dynamics 365 Customer Insights

Leading enterprise customer data platform

Deliver personalised customer experiences with the ultimate 360-degree view of your customers.

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The ultimate 360‑degree view of your customer

Understand your customers like never before with a real-time customer data platform (CDP) from Microsoft.

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Optimise and orchestrate real-time customer journeys

Reduce cost-per-conversion using AI-driven insights and automated workflows with personalised recommendations that maximise customer lifetime value.

Turn known and unknown prospects into raving fans

Ingest transactional, behavioural, and demographic data to create deep insights and complete, up-to-date customer profiles that honour customer consent.

Personalise customer experiences in a cookieless future while protecting privacy

Easily balance privacy and personalisation with consent data that’s automatically updated and classification labels that help keep information secure.

Improve retention and loyalty

Shorten sales cycles, reduce churn, and keep customers for life by acting on customer signals and feedback in real time.

Chipotle grows its base by up to 30 percent

See how Chipotle Mexican Grill served up personalised experiences to convert more guests into loyalty-programme members.

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Foster trust and uphold compliance

Exceed privacy standards and comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) regulations and accessibility guidelines. The enterprise-grade solution has received more than 70 security and compliance certifications including ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP.

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