Dynamics 365 Customer Insights
Uniting personalised journeys with data
Combine data with real-time journey orchestration and next-generation AI. Start with the customer data platform or journey orchestration and create personalised marketing experiences your way.
Deliver connected customer journeys
Understand your customers like never before and create truly personalised experiences.
Choose your path
Start with either the customer data platform or customer journey orchestration and scale to fit your needs.
Know your customers
Unify and enrich marketing, sales, and service data to form a clear picture of your customers—and foresee future opportunities in real time with AI.
Engage on their terms
Orchestrate customer journeys and deliver contextually relevant content to your customers in real time.
Boost your productivity
Streamline work with Copilot in Dynamics 365 Customer Insights and convert simple language prompts into new queries, insights, and content.
Real customers, real results
Lynk & Co is changing mobility forever
Discover how Lynk & Co changed the automotive industry by delivering multichannel engagement and more personalised experiences with Dynamics 365.
Campari Group builds brand awareness
See how Campari Group improved their customer experiences by accelerating the visibility of consumer insights and business intelligence with Dynamics 365.
Natuzzi crafts tailored experiences
Learn how Natuzzi delivered connected experiences and nurtured customer relationships worldwide by creating personalised campaigns with Dynamics 365.
Deliver connected customer experiences across teams.
Tailor real-time customer journeys with copilot capabilities to find new data insights, segment target audiences, and create personalised content.
Get leads directly from marketing in real time and empower your sellers to personalise interactions with AI-generated predictions and product recommendations.
Identify customer issues proactively and provide agents with in-depth customer profiles that help route cases and resolve issues faster.
Microsoft is named a Leader in the September 2023 Gartner® Magic Quadrant™ for B2B Marketing Automation Platforms.1
Foster trust and uphold compliance
Exceed privacy standards and comply with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) regulations and accessibility guidelines. The enterprise-grade solution has received more than 70 security and compliance certifications, including ISO, EU Model Clauses, HITRUST, SOC, HIPAA, FERPA, and FedRAMP.
Get started with Dynamics 365 Customer Insights
1Gartner, Magic Quadrant for B2B Marketing Automation Platforms, Rick LaFond, Jeff Goldberg, Jeffrey L. Cohen, Matt Wakeman, Alan Antin, 20 September 2023.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Try Dynamics 365 Customer Insights free for 30 days
Deliver personalised and connected customer journeys in real time using AI and data insights. Learn how to:
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Boost your customer engagements with AI-powered channel selection.
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Experiment with A/B testing to increase performance.
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Optimise various marketing workflows, such as content or journey creation, and save time with Dynamics 365 Copilot.
Dynamics 365 Customer Insights
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