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Audience insights

Transform customer data into actionable insights with audience insights, a capability of Dynamics 365 Customer Insights

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Unified data, connected experiences

Get advice and tips from experts

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Stay up to date on the latest Customer Insights news, tips, and innovations.

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Learn more about the capabilities of Customer Insights.

"We can be faster about getting insights about our donors. We can act fast on our data."

Michiel van Straten
Senior Data Analyst, UNICEF Netherlands

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"The packaged solution, with artificial intelligence and machine learning, enables us to quickly and easily unify customer data scattered across multiple systems."

Bernt Bisgaard Caspersen
Head of Solution Team and Architecture, Tivoli Gardens

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"Customer Insights is going to help us match up what offering makes sense for what segment."

Evan Howell
Director of Sales Initiatives and Market Analytics, AEP Energy

Better together

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Personalise communications and create seamless customer journeys by activating contextual insights and segments in a marketing automation solution.

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Bring in direct customer feedback from survey data to enhance customer profiles using Dynamics 365 Customer Voice.

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Connect your data with Power BI to model and visualise insights about your customers using rich interactive reports and dashboards.

Bring together your entire stack with connectors* for hundreds of destinations

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* Separate licences may be required