Dynamics 365 Customer Insights capabilities
Transform your customer data into insights and deliver personalised customer journeys with next-generation AI.

Personalised and connected journeys
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Start creating AI-powered customer insights and journeys
Act on customer insights faster and orchestrate intelligent, personalised customer journeys with Dynamics 365 Customer Insights.

Explore the capabilities of Customer Insights
Learn more about the capabilities of Customer Insights.

“With Copilot in the customer data platform, it's going to make it so much easier for marketers to explore and discover segments, which will accelerate operations a lot.”
Liz Lee
IT Director, Leatherman Tool Group

“It’s amazing that Copilot in Customer Insights enables us to democratize access to data insights right out of the box… This helps us to expose those insights to a broader set of stakeholders so that we can better understand our customers and target the right audiences at the right time.”
Keith Perfect
Director of Technology & Intelligence, Northrup & Johnson

“Natural language segmentation is brilliant—it enables our team to get the right audiences engaged quickly without having to learn the data structure.”
Franco Segarra
Innovation Director, Valencia CF
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Try Dynamics 365 Customer Insights free for 30 days
Deliver personalised and connected customer journeys in real time using AI and data insights. Learn how to:
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Boost your customer engagements with AI-powered channel selection.
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Experiment with A/B testing to increase performance.
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Optimise various marketing workflows, such as content or journey creation, and save time with Dynamics 365 Copilot.
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