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Dynamics 365 Customer Insights capabilities

Transform your customer data into insights and deliver personalised customer journeys with next-generation AI.

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Personalised and connected journeys

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Shift to digital selling with prebuilt intelligence and equip your sales teams with adaptive guidance to better serve customers.

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Transform customer experiences by empowering your agents to drive faster resolution using generative AI and automation.

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Connect your data with Power BI to model and visualise insights about your customers using rich interactive reports and dashboards.

Combine your entire stack with connectors from our partners*

* Separate licences may be required

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Discover prepackaged services that help with your Dynamics 365 solution assessment, architecture planning, implementation, and training—many at no cost.

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Explore Dynamics 365 partner apps

Extend and enhance your Dynamics 365 solution with hundreds of prebuilt apps tailored for your specific industry or business needs.

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Get started with Dynamics 365 Customer Insights

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