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Dynamics 365 Customer Insights resources

Browse featured resources from industry analysts and Microsoft in your favourite format.

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Analyst research

IDC MarketScape report logo

IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021–2022 Supplier Assessment

Forrester ROI calculator logo

Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020

451 Research logo

Campari Group Uses Customer Insights to Unify Global Customer Data Silos and Improve Brand Experiences

E-books

Delivering Personalised Experiences in Times of Change

Read the e-book

Customer Centricity: A Key Priority Across All Lines of Business

Read the e-book

Buyer’s Guide for CDP: Selecting the Right Customer Data Platform

Read the e-book

The Customer Data Platform Advantage: How CDP Compares to CRM and DMP

Read the e-book

Four Ways Data Helps B2B Personalise at Scale

Read the e-book

Delight Your Customer in Just Three Steps

Read the e-book

How CDP Supports a Seamless Privacy Compliance Posture

Read the e-book

Turn Event Attendees Into Loyal Customers

Read the e-book

Elevate Customer Experiences

Read the e-book

Videos

Image Showing overview of customer insights

Get an overview of how Customer Insights powers personalised experiences.

Two individuals looking at laptop

See a product demo of Customer Insights.

Two professionals working together

Go beyond marketing to exceptional experiences.

Two employees in retail

Deliver 5-star shopping experiences.

Working professional

Deliver stellar customer service.

A person looking down.

Learn how financial services organisations deliver rewarding experiences.

Image of a roller coaster

See how Tivoli Gardens delights guests using Customer Insights.

Workers looking at solar cells

Learn how AEP Energy powers personalisation with Customer Insights.

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Case studies

Chipotle

Chipotle serves up fresh, personalised marketing.

Read the story
Campari

Campari Group raises the bar for customer experiences.

Read the story
Tivoli

Eika keeps it local without sacrificing innovation.

Read the story
MVP Health Care

Edible Arrangements finds the personalised sweet spot for customer experience.

Read the story
Unicef

UNICEF Netherlands turns donors into lifetime supporters.

Read the story
Aep

AEP Energy lights up personalised experiences.

Read the story
Dayton

Dayton Children’s Hospital heals its fragmented data landscape.

Read the story
Marstons

Marston’s transforms the guest experience with personalised engagement.

Read the story

Webinars and podcasts

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Unlock Your Data to Predict and Personalise Customer Engagement

Watch the webinar
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Redefining Marketing: A Fireside Chat with Microsoft and TTEC

Watch the webinar
Build a Future proof Marketing solution

Build a Future-Proof Marketing Solution

Watch the webinar
The Do’s and Don’ts of Implementing CDPs

The Do’s and Don’ts of Implementing CDPs

Watch the webinar
CDP Institute Image

CDP Institute: Use CDPs to Lay a Foundation for Connected Customer Experiences

Watch the webinar
Future of customer data platforms

Futurum: The Future of Customer Data Platforms

Listen to the podcast

Training

Learn the fundamentals of Customer Insights

Create a unified customer profile in Customer Insights

Explore Microsoft model-driven app integrations

Explore more courses
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Get started with Dynamics 365 Customer Insights

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