Skip to main content

Dynamics 365 contact sales widget

Dynamics 365 Customer Insights resources

Analyst research

Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020

Deliver Connected Experiences with Customer Data Platforms

Case studies

AEP Energy brings together data from multiple systems to develop unified customer profiles for more than 460,000 residential consumers and businesses.

MVP Health Care uses Dynamics 365 to personalise member support and promote healthy communities.

TruGreen grows customer lifetime value by providing more proactive and predictive services.

Marston’s transforms the guest experience across its more than 1,500 pubs with personalised engagement.

Tivoli uses a holistic view of customers to personalise engagement touchpoints for 5 million visitors every year.

UNICEF Netherlands improves its ability to segment and engage valuable audiences by unifying data from millions of donor records.


Delivering Personalised Experiences in Times of Change

Customer Centricity: A Key Priority Across All Lines of Business

Buyer’s Guide for CDP: Selecting the Right Customer Data Platform

The Customer Data Platform Advantage: How CDP Compares to CRM and DMP

Why CDP Matters in B2B: Consumer Experiences Are Shaping B2B Expectations


Learn how to unify transactional, observational, and behavioral customer data with Customer Insights.

See how organisations are using Customer Insights to engage customers with personalised experiences.

Learn how quick-serve restaurants serve up delightful experiences.

See how retailers win customers for life.

Watch how financial services organisations deliver rewarding experiences.

Learn how governments transform citizen experiences.

Webinars and podcasts

The Future of Customer Data Platforms

Keep Consumers Connected with Your Business

Personalised Experiences with a 360-Degree View of Your Customers

Personalise B2B Experiences with Customer Insights


Work with Dynamics 365 Customer Insights

Take course

Create a unified customer profile in Dynamics 365 Customer Insights

Take course

Explore Microsoft model-driven app integrations

Take course

Additional resources

Learn what a customer data platform is and how it helps you personalise every customer touchpoint.

Find out which data platform is right for your business—a customer data platform (CDP) or a data management platform (DMP).


Stay up to date on the latest Customer Insights news, tips, and innovations.

Take the next step