Dynamics 365 Customer Insights resources
Analyst research
Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020
Deliver Connected Experiences with Customer Data Platforms
Case studies
AEP Energy brings together data from multiple systems to develop unified customer profiles for more than 460,000 residential consumers and businesses.
MVP Health Care uses Dynamics 365 to personalise member support and promote healthy communities.
TruGreen grows customer lifetime value by providing more proactive and predictive services.
Marston’s transforms the guest experience across its more than 1,500 pubs with personalised engagement.
Tivoli uses a holistic view of customers to personalise engagement touchpoints for 5 million visitors every year.
UNICEF Netherlands improves its ability to segment and engage valuable audiences by unifying data from millions of donor records.
E-books
Videos
Learn how to unify transactional, observational, and behavioral customer data with Customer Insights.
See how organisations are using Customer Insights to engage customers with personalised experiences.
Learn how quick-serve restaurants serve up delightful experiences.
See how retailers win customers for life.
Watch how financial services organisations deliver rewarding experiences.
Learn how governments transform citizen experiences.
Webinars and podcasts
The Future of Customer Data Platforms
Keep Consumers Connected with Your Business
Personalised Experiences with a 360-Degree View of Your Customers
Personalise B2B Experiences with Customer Insights
Training
Work with Dynamics 365 Customer Insights
Take courseCreate a unified customer profile in Dynamics 365 Customer Insights
Take courseExplore Microsoft model-driven app integrations
Take courseAdditional resources
Learn what a customer data platform is and how it helps you personalise every customer touchpoint.
Find out which data platform is right for your business—a customer data platform (CDP) or a data management platform (DMP).
Take the next step
