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Dynamics 365 Customer Insights resources

Browse featured resources from industry analysts and Microsoft in your favourite format

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Person working on a laptop in workplace

Analyst research

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Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020

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Personalisation and Privacy at Scale: The Key to Customer Experience

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Campari Group Uses Customer Insights to Unify Global Customer Data Silos and Improve Brand Experiences

E-books

Delivering Personalised Experiences in Times of Change

Read the e-book

Customer Centricity: A Key Priority Across All Lines of Business

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Buyer’s Guide for CDP: Selecting the Right Customer Data Platform

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The Customer Data Platform Advantage: How CDP Compares to CRM and DMP

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Four Ways Data Helps B2B Personalise at Scale

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Delight Your Customer in Just Three Steps

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How CDP Supports a Seamless Privacy Compliance Posture

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Turn Event Attendees Into Loyal Customers

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Elevate Customer Experiences

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Videos

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Get an overview of how Customer Insights powers personalised experiences.

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See a product demo of Customer Insights.

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Go beyond marketing to exceptional experiences

Two employees in retail

Deliver 5-star shopping experiences

Working professional

Deliver stellar service

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Learn how financial services organisations deliver rewarding experiences.

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See how Tivoli Gardens delights guests using Customer Insights.

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Learn how AEP Energy powers personalisation with Customer Insights.

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Case studies

Chipotle

Chipotle serves up fresh, personalised marketing.

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Campari

Campari Group raises the bar for customer experiences.

Read the story
Tivoli

Eika keeps it local without sacrificing innovation.

Read the story
MVP Health Care

Edible Arrangements finds the personalised sweet spot for customer experience with Dynamics 365.

Read the story
Unicef

UNICEF Netherlands turns donors into lifetime supporters.

Read the story
Aep

AEP Energy lights up personalised experiences with Customer Insights.

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Dayton Children's

Dayton Children’s Hospital heals its fragmented data landscape.

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Marstons

Marston’s transforms the guest experience with personalised engagement.

Read the story

Webinars and podcasts

Build a Future proof Marketing solution

Build a Future-Proof Marketing Solution

Watch the webinar
The Do’s and Don’ts of Implementing CDPs

The Do’s and Don’ts of Implementing CDPs

Watch the webinar
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CDP Institute: Use CDPs to Lay a Foundation for Connected Customer Experiences

Watch the webinar
Future of customer data platforms

Futurum: The Future of Customer Data Platforms

Listen to the podcast
451 Research: Deliver Connected Experiences with Customer Data Platforms

451 Research: Deliver Connected Experiences with Customer Data Platforms

Watch the webinar
CDP Institute: The Rise of Customer Data Platforms, with David Raab

CDP Institute: The Rise of Customer Data Platforms, with David Raab

Listen to the podcast
Keep Consumers Connected with Your Business

Keep Consumers Connected with Your Business

Watch the webinar
Increase Agility in a Remote Sales Environment

Increase Agility in a Remote Sales Environment

Watch the webinar series

Training

Learn the fundamentals of Customer Insights

Create a unified customer profile in Customer Insights

Explore Microsoft model-driven app integrations

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Get started with Dynamics 365 Customer Insights

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