Dynamics 365 Customer Insights resources
Browse featured resources from industry analysts and Microsoft in your favourite format.
Analyst research
IDC MarketScape: Worldwide Customer Data Platforms Focused on Front-Office Users 2021–2022 Supplier Assessment
Microsoft named a leader in The Forrester Wave™: Customer Analytics Technologies, Q3 2020
Campari Group Uses Customer Insights to Unify Global Customer Data Silos and Improve Brand Experiences
E-books
Delivering Personalised Experiences in Times of Change
Read the e-bookCustomer Centricity: A Key Priority Across All Lines of Business
Read the e-bookBuyer’s Guide for CDP: Selecting the Right Customer Data Platform
Read the e-bookThe Customer Data Platform Advantage: How CDP Compares to CRM and DMP
Read the e-bookFour Ways Data Helps B2B Personalise at Scale
Read the e-bookDelight Your Customer in Just Three Steps
Read the e-bookHow CDP Supports a Seamless Privacy Compliance Posture
Read the e-bookTurn Event Attendees Into Loyal Customers
Read the e-bookElevate Customer Experiences
Read the e-bookVideos
Get an overview of how Customer Insights powers personalised experiences.
See a product demo of Customer Insights.
Go beyond marketing to exceptional experiences.
Deliver 5-star shopping experiences.
Deliver stellar customer service.
Learn how financial services organisations deliver rewarding experiences.
See how Tivoli Gardens delights guests using Customer Insights.
Learn how AEP Energy powers personalisation with Customer Insights.
Case studies
Chipotle serves up fresh, personalised marketing.
Campari Group raises the bar for customer experiences.
Eika keeps it local without sacrificing innovation.
Edible Arrangements finds the personalised sweet spot for customer experience.
UNICEF Netherlands turns donors into lifetime supporters.
AEP Energy lights up personalised experiences.
Dayton Children’s Hospital heals its fragmented data landscape.
Marston’s transforms the guest experience with personalised engagement.
Webinars and podcasts
Unlock Your Data to Predict and Personalise Customer Engagement
Watch the webinar
Redefining Marketing: A Fireside Chat with Microsoft and TTEC
Watch the webinar
Build a Future-Proof Marketing Solution
Watch the webinar
The Do’s and Don’ts of Implementing CDPs
Watch the webinar
CDP Institute: Use CDPs to Lay a Foundation for Connected Customer Experiences
Watch the webinar
Futurum: The Future of Customer Data Platforms
Listen to the podcastTraining
Learn the fundamentals of Customer Insights
Create a unified customer profile in Customer Insights
Explore Microsoft model-driven app integrations
Get started with Dynamics 365 Customer Insights
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