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A 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management
Microsoft has been named one of the 2020 Gartner Peer Insights Customers’ Choice for CRM Lead Management. Gartner Peer Insights Customers’ Choice recognises the vendors who received both the highest number of reviews and the highest overall user ratings from verified end-user professionals. Criteria include an overall rating (out of 5.0) equal to or higher than the mean rating for the market and more than 50 approved reviews over the last 12 months. Microsoft received an overall Peer Insights rating of 4.4 for CRM Lead Management.
The GARTNER PEER INSIGHTS CUSTOMERS’ CHOICE badge is a trademark and service mark of Gartner, Inc. and/or its affiliates and is used herein with permission. All rights reserved. Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
The Forrester Wave™: Customer Service Solutions, Q2 2019
In Forrester’s 33-criterion evaluation of customer service solution providers, they identified the 12 most significant ones — Appian, bpm’online, Freshworks, Microsoft, Oracle, Pegasystems, Salesforce, SAP, ServiceNow, SugarCRM, Verint, and Zendesk — and researched, analysed, and scored them. Microsoft is positioned in the Strong Performers band, with Forrester noting, “ Microsoft is the only Supplier that provides hardware, software, and internet-of-things (IoT) platforms to enable end-to-end customer service.”
Nucleus Research recognised Microsoft Dynamics 365 as a Leader in their ERP Technology Value Matrix, in which they assessed more than twenty Enterprise Resource Planning (ERP) solutions on functionality and usability.