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Dynamics 365 Commerce capabilities

Foster lasting relationships through intelligent tools that strengthen your brand.

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Logo of a footwear company Doctor Martens
"Dynamics 365 gives our customers the ability to buy online, return in-store, and take advantage of click-and-collect, while simultaneously supporting our global colleagues to make smarter and more accurate decisions."

Jackie Reid Program Lead, Project Reboot, Dr. Martens

Logo of an american retailer company LIDS
"We're very excited about the opportunity to find something that works with not only different software solutions throughout the company, but different solutions within the store."

Nick Corthier : Chief Financial Officer LIDS

Announcing  B2B e-commerce capabilities for Dynamics 365 Commerce

Bring together B2B and B2C e-commerce on a single platform to deliver relevant, impactful purchasing experiences.

Related applications

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  • Connect Commerce with a real-time customer data platform (CDP) to gain a 360-degree view.

  • Predict customer needs using built-in AI.

  • Power seamless personalised experiences across all touchpoints.

fingerprint security with different devices
  • Increase your revenue.

  • Protect your reputation.

  • Take an innovative approach.

A girl receiving an alert says "Additional cashiers needed on Aisle 2"
  • Use real-time observational data.

  • Improve in-store operations.

  • Provide optimal shopping experiences.

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  • Boost seller productivity.

  • Adapt to rapid changes.

  • Shift to digital experiences.

Customer service chat which shows how the customer queries resolved over chats
  • Get an intuitive agent experience.

  • Continuously improve services.

  • Uncover customer service insights.

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  • Automate and optimise fulfilment.

  • Manage the entire order lifecycle.

  • Enhance your customers’ experience.

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