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Dynamics 365 Customer Service capabilities

Exceed customer expectations by delivering exceptional service on any channel

Capabilities

Introducing the Voice Channel

Quickly identify factors that affect customer satisfaction by getting immediate access to insights—from customer interactions to AI-driven topic clustering—delivered by Azure Communication Services.

Quickly resolve customer issues using self-service solutions like conversational virtual agents and agent productivity tools like call transcription and sentiment analysis.

Create personalised customer experiences resulting in more successful outcomes through consistent, connected support, both on voice and digital messaging channels.

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Get started with Dynamics 365 Customer Service

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