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Dynamics 365 Customer Service pricing

Provide seamless, end-to-end customer service experiences to deliver consistent, connected support across channels.

Dynamics 365 Customer Service Professional

 

₹ 3,600

Per user/month

Core Customer Service capabilities

Dynamics 365 Customer Service Enterprise

 

₹ 6,845

Per user/month

Advanced Customer Service capabilities

Customer Service Add-ins

Digital Messaging Add-in for Dynamics 365 Customer Service

 

₹ 5,405

Per user/month

Rich omnichannel engagement across digital messaging channels

  • Requires Enterprise licence

Chat Add-in for Dynamics 365 Customer Service

 

₹ 4,325

Per user/month

Live chat omnichannel engagement between customers and agents

  • Requires Enterprise licence

Related products

Compare Customer Service products

Easily identify the product that is best-suited to your business needs.

Dynamics 365 Customer Service

Limited    Included    Add-in   
  • Dynamics 365 Customer Service Professional
  • Dynamics 365 Customer Service Enterprise
Dynamics 365 Customer Service Professional
Dynamics 365 Customer Service Enterprise
Unlimited named users
Case management
Knowledge management
Mobile
Unified service desk
Embedded intelligence
Context-driven suggestions
Service gamification
Analytics and KPI reporting
Leads (creation only)
Multisession support
Microsoft Power BI1
Portals
Application customisations
Custom applications3 (Microsoft Power Apps)
Workflow automation4 (Microsoft Power Automate)
Outlook
Exchange
Excel
OneDrive/SharePoint
OneNote
Digital messaging2
Chat2
1 Customer Service application subscriptions include an option to embed Power BI content. A separate Power BI licence may be required to configure access to the content.
2 For more information, please see the Dynamics 365 Licensing Guide.
3 Applies to custom applications within the same environment as the Dynamics 365 application.
4 Applies to workflows that map to the context of the Dynamics 365 application.

Included in all Dynamics 365 applications

Data security

99 percent or above uptime SLA

Works with Office 365 and LinkedIn

Intelligent technologies

Phone and web support

Announcing native voice for Dynamics 365 Customer Service

One solution delivers consistent, connected support across all channels.

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