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Dynamics 365 Customer Service resources

Analyst reports

Gartner once again names Microsoft a Leader in the 2020 Magic Quadrant for the CRM Customer Engagement Centre

Network Contacts deployed Microsoft Dynamics 365 to streamline service delivery and save money for its clients. Read the Nucleus Research ROI report.

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Gartner does not endorse any supplier, product or service depicted in its research publications, and does not advise technology users to select only those suppliers with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.


Earn customers for life with Customer Service

Improve customer satisfaction with Customer Service Insights

Provide intelligent customer service with Dynamics 365

Case studies

The Colchester Borough Council empowers its citizens with self-service options.

TruGreen grows greener lawns and cultivates happier customers.

The city of Brampton transforms government services to better serve citizens.


See how to earn customers for life using Dynamics 365

Additional resources

Learn how to define customer experience and customer engagement.

Read blog

Explore how Dynamics 365 helps you comply with GDPR, the European privacy law.

Read e-book

Discover insights on the global state of customer service.

Read report



Get started with Dynamics 365 Customer Service.

Incorporate omnichannel capabilities into Customer Service.

Use Customer Service queues to manage case workloads.

Take the next step