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Dynamics 365 Customer Service resources

Discover the intelligent, all-in-one solution that delivers seamless, connected experiences.

Dynamics 365 Customer Service resources
Dynamics 365 Customer Service resources

Analyst reports and research studies

See what industry experts say about Customer Service

Microsoft is named a Leader in the 2021 Magic Quadrant for the CRM Customer Engagement Center.1

Microsoft Dynamics 365 deployed to streamline service delivery and save money for its clients.

Discover the ROI that customers realise with Dynamics 365 Customer Service in this commissioned study.

Boost Your Customer Experience with Better Integrated Contact Centre, CRM, and Collaboration Systems.

Microsoft is the highest scorer in the Winners with Distinction  category.

E-books and reports

Get in-depth information about managing successful customer service organisations.

Download this e-book to learn how to deliver exceptional service in a rapidly changing business climate.

Read the e-book

Learn how to create a resilient organisation amid shifting business landscapes.

Read the blog

Read this report by Forrester on the impact of emerging technology on digital experiences.

Read the report

Discover insights on the global state of customer service.

Read the report

Videos

See Customer Service in action.

Earn customers for life with Customer Service.

Improve customer satisfaction with service insights.

Deliver always-on service anytime, anywhere with Dynamics 365.

Customer Service voice channel overview image

Customer Service voice channel overview.

Case studies

Read about the success our customers achieved with Customer Service.

Openwork Study image

Openwork innovates wealth management and improves customer relationships with Dynamics 365.

Read the story
The Care Quality Commission study image

The Care Quality Commission drives high-quality health and social care in the most testing times with Dynamics 365.

Read the story
Venca study image

Online fashion retailer Venca sets trends in personalised, flexible customer service with Dynamics 365.

Read the story
Cloud visionary study image

Cloud visionary builds infrastructure for success with Dynamics 365.

Read the story
Provincial government study image

Gauteng Provincial Government goes digital to spark proactive civic engagement.

Read the story
KPMG Study Image

KPMG accelerates payments, improves tracking with Dynamics 365.

Read the story
Nonprofit digitally transforms image

Nonprofit transforms to aid a community in crisis with Dynamics 365.

Read the story
Norwegian bank image

Norwegian bank streamlines and personalises customer experiences with Dynamics 365.

Read the story

Webinars

Hear experts share best practices for customer service leaders.

Image of earn customers for life with Microsoft Dynamics 365

Earn customers for life with Microsoft Dynamics 365

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Image of how customer service and mixed reality pave a road to the future of work

How customer service and mixed reality pave a road to the future of work

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Image of adapt to a rapidly changing environment

Adapt to a rapidly changing environment

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Image of how to foster customer relationships at a critical time

How to foster customer relationships at a critical time

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Image of keep consumers connected with your business

Keep consumers connected with your business

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Image of how to increase customer satisfaction with always-on service

How to increase customer satisfaction with always-on service

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Training

On-demand courses to support your implementation of Customer Service

Get started with Customer Service

Incorporate omnichannel into Customer Service

Manage cases with Customer Service

Get started with Dynamics 365 Customer Service

1 Gartner, Magic Quadrant for the CRM Customer Engagement Center, 15 June 2021, Nadine LeBlanc | Jim Davies | Varun Agarwal

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.