Dynamics 365 Customer Voice
Understand your customers to build better experiences
Collect, analyze, and track real-time feedback in an easy-to-use, scalable feedback management solution.
Personalize experiences throughout the customer journey with real-time surveys and follow-up actions.
Listen to your customers where they are
Capture feedback immediately across channels with personalised surveys to continuously track customers’ perception of your services and products.
Maximise insights for deeper connections
Uncover customer sentiment, trends, and the metrics that matter to your business to ensure complete understanding of your customers.
Integrate data across your organisation
Build unified customer profiles in your customer data platform to align team members on recommended engagement decisions across all channels.
Respond quickly to build customer relationships
Reduce response time in the moments that matter and deliver great customer experiences by setting automatic alerts, triggers, and notifications.
- Quick capture
- Increased understanding
- Strong connections