Dynamics 365 Field Service
Optimize service operations
- Gain visibility into appointments in real time via the customer portal, built on Microsoft Power Apps.Keep your customers informed with automated service reminders and notifications via email and text messaging.Gain customer insights by sending automated, personalized surveys after completing field service calls.
- Get the job done right by typing queries in natural language to receive information related to work orders, status, or parts.
- Save time by using generative AI for work order creation, technician scheduling, and pre-populating customer email responses.Stay up to date on work orders without navigating through information using the intelligent recaps feature.Discover opportunities for improvement using AI-driven data and dashboards to analyze worker performance.
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How customers are using Field Service
Learn how G&J Pepsi used Field Service to exceed service expectations, maximizing revenue and cost savings.
Read how Phillips Corporation modernized its service operations and increased revenue using Field Service.
Discover how insurance company Santam streamlined processes to reduce tradeoffs between speed and quality.
Find out how UD Trucks accelerated digital transformation in pursuit of its Better Life corporate purpose.
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[1] Gartner Magic Quadrant for Field Service Management, 24 October 2022, Jim Robinson and Leif-Olof Wallin. Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
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